Zomato Responds After Man Shares Heartbreaking Story Of A Delivery Agent Working Tirelessly For His Family

The food delivery business has grown remarkably in the last several years. The emergence of digital services such as Uber Eats, Swiggy, Zomato, and others has made ordering food as easy as a few smartphone taps. However, the industry’s explosive expansion has also highlighted the difficulties facing the delivery staff, who form the foundation of this ecosystem.

Even while food delivery businesses are successful, the workers who deliver the food frequently face difficult circumstances. Delivery boys deal with a variety of difficulties, from working in hazardous settings to receiving meager pay. This terrible truth became starkly apparent when a Delhi guy was profoundly disturbed by the tale of a young Zomato delivery executive who showed up at his house late one evening. Nevertheless, Zomato also responded to his heartbreaking story.

Delivery boy’s heartbreaking story left Delhi man emotional

Every day, people order food from Zomato as if it had become a habit. However little did they know about the problems any delivery boy faced every day. So, to highlight this, a Delhi man named Himanshu Bohra penned an emotional story of a young Zomato delivery professional named Shiva Sarkar.

A delivery boy brought meals to Himanshu’s home late one night. However, the delivery boy’s story left him “deeply shaken.” After the loss of his father, Shiva, who is barely in his twenties, works nonstop through the night to provide for his family. Himanshu titled his LinkedIn post:

The Story of Shiva Sarkar.

Himanshu asked the Zomato agent how he was feeling and invited him inside, offering him water. At that point, the young man opened up and shared his difficulties. Further, Himanshu talked about the innumerable others, like Shiva, who are giving up their education, aspirations, and talent in order to support their families. After meeting Shiva, Himanshu wondered how society could support someone like Sarkar.

Through the post, Himanshu went on to make a heartfelt request to Deepinder Goyal, the CEO of Zomato, to do more for delivery workers. He requested special scholarships and programs for delivery boys.

Take a look at the whole post:

Zomato responded to Shiva’s heartbreaking story

With Shiva’s permission, the post featured a picture of him and has now gone viral. A lot of people are responding to it. Zomato quickly replied to Shiva’s story as well. In their reply, Zomato wrote,

Hey Himanshu, thanks for bringing this to our attention. This looks quite inspirational, and we are proud of our delivery universe. If possible, kindly help us with the order ID via a private message so that we can express your appreciation to our delivery partner.

How did people react to Shiva’s story?

Due to Himanshu’s post, Shiva went viral within no time. Many come forward to help Shiva or someone like him. Others praised Himanshu’s suggestion about much more to delivery personnel. However, there are many other people who also highlighted the harsh reality of the industry. Many even said that expecting so much from such gigantic names is useless.

Have a look at some of the reactions:

What do you think about Himanshu’s suggestions? Do share your thoughts with us in the comment section of this article.