Swiggy Responds After Woman’s Viral Post Says Delivery Partner Was Fined Rs 850 Without Any Mistake

The emergence of food delivery apps has revolutionized the meal ordering process, ensuring that the customer gets his/her food conveniently, quickly, and with tracking capabilities. But behind all of these is an army of gig workers linking the restaurant to its clients. Despite technology being the driving force behind the platforms, there are many things that can go wrong on the side of the restaurant and customer service. In such situations, delivery executives often find themselves caught between customers, restaurants, and the platform itself.

They often serve as the initial point of contact when anything goes wrong, while having minimal control over restaurant operations or technical issues. A recent social media post has once again brought these concerns into focus, raising questions about platform accountability and the treatment of delivery partners. A customer’s complaint alleging that a Swiggy delivery partner was unfairly fined Rs 850 after a restaurant remained closed prompted the company to respond and seek the order details for investigation.

Customer claims delivery executive was penalised despite restaurant being shut

Journalist Anuja Dhakras recently posted her complaint on X, claiming that a delivery worker was fined Rs 850 even though she had evidence that the restaurant where the order was made had been closed for several hours.

Dhakras claims that she placed an order via Swiggy from a Baskin Robbins location, and the order was supposed to arrive in 45 minutes. Rather, the delivery person arrived at her house without the order after over half an hour and informed her that the restaurant had been closed since the afternoon.

The consumer stated that the delivery partner had sent messages to Swiggy requesting help and had video proof of visiting the store. She further said that when they got in touch with the restaurant directly, employees acknowledged that it had been closed for a few hours. Despite this, the order remained active on the platform.

Despite receiving a refund, the buyer contended that the delivery executive’s supposed financial punishment for uncontrollable conditions was the bigger problem.

Have a look at her post

Shame on @Swiggy for treating its delivery partners this way.

We placed an order from Baskin Robbins that should have arrived in 45 minutes. Instead, after 50 minutes, the delivery executive came to our doorstep without the order because the restaurant had been closed since the…

— Anuja Dhakras (@AnujaDhakras21) July 5, 2026

Swiggy responds to the allegations, seeks review of the matter

Swiggy Cares responded to the complaint via its official customer service account, stating that the issue has been brought up for review with the appropriate team. Swiggy replied:

We get why you’d be upset, Anuja. This has been noted, and we will be taking this up with the team for review. Having said that, would you prefer to discuss this over a call? Please share a convenient time, and our team will reach out to you.

We get why you’d be upset, Anuja. This has been noted, and we will be taking this up with the team for review. Having said that, would you prefer to discuss this over a call? Please share a convenient time, and our team will reach out to you.

^Palls

— Swiggy Cares (@SwiggyCares) July 5, 2026

Although Swiggy did not specifically address the claim of the Rs 850 penalty in its public reaction, it did state that it planned to look into the situation further.

Later on, Dhakras responded that talking on the phone had not fixed the problem. She said that after having already communicated with Swiggy officials, the delivery executive was still penalized and prevented from getting food delivery orders. She said that the account showed a notice saying that meal delivery had been prohibited because of several order pickup cancellations over the previous 30 days, and she shared a screenshot of what looked to be the executive’s app.

Reiterating that the delivery partner should not have been held accountable for what she called a “system failure,” she referred to the action as “harassment of an honest employee.”

We have already spoken to the swiggy executive on call which did not lead to any conclusion plus the delivery executive was penalised with a fine and blocked his id even when it wasn’t his fault – this is harassment of an honest employee. pic.twitter.com/BfkHygv6zD

— Anuja Dhakras (@AnujaDhakras21) July 5, 2026

Social media users demand better protection for gig workers

Her comment quickly went viral on social media, igniting conversations about the responsibility of food delivery services and how gig workers are treated when problems happen.

Have a look at some of the responses:

@Swiggy , we request you to resolve this issue immediately. Otherwise, we will uninstall your app.

Poor people struggle for every single meal. Try living the life of a poor person for even a day, and then you’ll understand the hardships they face.

— पीठमाग्या तात्या (@JanmatMarathi1) July 5, 2026

This is nothing.
SWIGGY is a fraud platform.
I have had atleast 6 to 7 experiences in this year itself where Swiggy lists a restaurant, accepts orders, delivery executive goes to the location and finds no restaurant. When u call the restaurant they tell u that it has been…

— Vinay Kumar Dokania (@VinayDokania) July 5, 2026

Yeah, Swiggy customer support has been going downhill for a long time, in my experience. I even tried the “Write to CEO” feature hoping for an escalation, but I didn’t receive any response there either. That was particularly disappointing.

— Tessy Joseph John (@t3ssiee) July 6, 2026

Once @Swiggy scammed me of my order, after that never ever used Swiggy – application uninstalled PERMANENTLY

— Dharmo Rakshati Rakshitah (@animeshse21) July 6, 2026

These customer services from foreign countries are taking things for granted because of poor national consumer guidelines and favouring this companies.

— Mr.X (@PramodSPatil9) July 6, 2026

U can pay the delivery guy the penalty charged to him !!! Do your part baki let karma do their work. Also avoid ordering on such chaotic rainy days ! They work hard and can be dangerous to their life.

— FanofModi (@fanofmodi1112) July 6, 2026

What do you think about this incident? Do share your thoughts with us in the comments section of this article.