Vistara Responds After Union Minister Shares Photos Of Dirty Cabin Inside The Flight

Union Minister Rajeev Chandrasekhar recently expressed his discontent over the unsatisfactory service offered by Vistara Airlines and said he is disappointed with the Airlines. After the AI Safety Summit in the UK, Mr. Chandrasekhar chose a Vistara flight for his return journey.

He was not pleased with the condition of the aircraft and stressed the fact that while the flight from London to Delhi was smooth, he did not like the service quality and the state of the cabin which ruined the overall experience.

The Minister took to X to share his poor experience with the Vistara airline

Chandrasekhar mentioned that it was a new, nice, and clean 787 aircraft, but the litter and the food problem made him sad. He shared a photo of a Vistara aircraft cabin scattered with discarded water bottles and leftover food on the cabin floor. He said this wasn’t the best way to welcome visitors onboard an aircraft. He wrote,

“So I decided to fly Vistara from London to Delhi last (night). Nice new clean 787 aircraft and very smooth flight – but saddened by service and state of the cabin -food and litter not the best way to welcome visitors to India or compete with other global carriers”

So decided to fly @airvistara from London to Delhi last nite.

Nice new clean 787 aircraft and very smooth flight – but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete wth other global carriers 😥😥🤷🏻‍♂️#Disappointed… pic.twitter.com/LSsVDPOym5

— Rajeev Chandrasekhar 🇮🇳 (@Rajeev_GoI) November 3, 2023

He also added the hashtag “disappointed.”

The image immediately went viral on social media, attracting numerous reactions

I agree that cabin crew must keep up, but there’s no denial that 70% of the issue is due to unruly passengers.

Next thing one will ask is cabin crew not washing the seat belt or arm rest drenched by oil of food which copassenger wipped on during flight.

— JD (@JD78741001) November 4, 2023

Quality service and cabin hygiene are vital for global competitiveness.

— Mani Gupta (@manigp_IND) November 3, 2023

That’s awful!

— Anindya (@AninBanerjee) November 4, 2023

Sir, last week my sis came from USA on Air India, the situation was similar. And also she was not even given a pair of Headphones for this long flight like many others on that same flight. And the Attendants would not even come to their seat even after pressing the help button.

— AlwaysD (@AlwaysDrv) November 3, 2023

This is very shameful! Lost face of New Bharat! #AirVistara

— Linda Newmai 🇮🇳 (@lindanewmai) November 3, 2023

Statement from Vistara Airlines

Not only the netizens, but Vitara Airlines also replied to the minister’s tweet and apologized for the disappointing condition.

In response to the image, Vistara replied in the comments. For the inconvenience experienced by the Union Minister, the airline expressed its regret and expressed that the situation did not align with the experience they aim to provide to their customers. Vistara replied,

“Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers”

Hi Rajeev, we want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint. (1/3)

— Vistara (@airvistara) November 3, 2023

They also added,

“We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident”

We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident. (2/3)

— Vistara (@airvistara) November 3, 2023

Rest assured, we have brought this concern to the attention of the relevant department for a thorough review and to make the necessary improvements. Your feedback is valuable to us, and we are committed to delivering a better experience in the future. Thanks, Lehar (3/3)

— Vistara (@airvistara) November 3, 2023

During the global AI summit hosted by the UK, Rajeev Chandrasekhar, Minister of State (MoS) for Electronics and Information Technology, had an unexpected encounter with Tesla CEO, Elon Musk as well.

Have you ever faced any such issues when you traveled by Vistara Airlines? Do share your experience with us in the comments.