Air Vistara Responds After Passenger Complains About Cockroach In Food

Although air travel is expensive for travelers, it is preferred since it reduces travel time and offers additional facilities.

The railway is arguably man’s finest innovation for efficiently and cheaply transporting people and freight across large distances.

However, trains require significant upfront infrastructure expenditure since they are not completely miraculous. While this is going on, planes merely require landing strips at both ends of the journey and don’t much care what awkward terrain is in the way.

Because of this, airplanes are ideal for crossing international borders and visiting remote locations. After all, constructing a railroad line is still regarded as a tough feat.

It’s not an exaggeration to say that a good or lousy airline might practically make or ruin your vacation or trip. It’s a crucial component of every trip, and if you delay or make a rash decision, your trip might end in ruins.

But what if the quality of the services is inadequate?

Yes, this actually happens frequently, even with big airline names such as Air India and Spice Jet. Recently, both names have been criticized for several reasons.

The recent addition to the list of unsatisfactory services is Vistara Airlines, here is what happened

It all started when, on October 14, a Vistara airline passenger reported seeing a cockroach in his packed lunch. Along with the video, a passenger named Nikul Solanki wrote on Twitter,

small cockroach in Air Vistara meal

Solanki posted a description and two images of the meal he ate while traveling. One picture shows upma with idli sambhar. The other close-up image shows a dead cockroach within the meal.

Take a look at his tweet

Small cockroach in air Vistara meal pic.twitter.com/ebrIyszhvV

— NIKUL SOLANKI (@manikul008) October 14, 2022

As soon as this was tweeted, it went viral and become the talk of the town. While many people are criticizing Vistara Airlines, many others also question the passenger about why he lodged a complaint after 2 months.

Within a few minutes after the initial tweet was posted, the official account of Air Vistara reacted to the complaint

Commenting on the tweet, Air Vistara wrote,

Hello Nikul, all our meals are prepared keeping the highest standards of quality in mind. Please send us your flight details over DM so we can look into the matter and address the issue at the earliest. Thank you. ~Badri

Hello Nikul, all our meals are prepared keeping the highest standards of quality in mind. Please send us your flight details over DM so we can look into the matter and address the issue at the earliest. Thank you. ~Badri https://t.co/IaDysdIxJS

— Vistara (@airvistara) October 14, 2022

Meanwhile, in a statement earlier on Thursday, Singapore Airlines Ltd. said it was in private talks with the Tata Group of India over a prospective merger of Vistara and Air India.

Singapore Airlines issued a statement saying,

The discussions seek to deepen the existing partnership between SIA and Tata, and may include a potential integration of Vistara and Air India

It also said that further debate was needed and that final terms had not yet been decided.

Tata SIA Airlines, which runs Vistara, is owned 51% in total by the Indian conglomerate, with Singapore Airlines holding a 49% stake.