A Mumbai-based techie recently claimed that she was threatened and abused by a Rapido driver who initially attempted to overcharge her and then asked her to cancel the ride after she declined to accept the price. Ohshin Bhat took to the social media platform, X and shared a screenshot of the driver’s abusive message on the internet.
Ohshin revealed that the Rapido driver made his cab available under the Economy category, as the category gets more rides. However, the driver demanded more than the quoted fare. The rider also mentioned that when she booked a cab through the ride-hailing service Rapido, she requested a cab of the ‘Rapido Economy’ class. But she got a Premium vehicle instead. Economy rides generally cost less than Premium ones. Economy cabs are often hatchbacks whereas the Premium category cabs are mostly sedans.
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The techie explained that when she refused to pay extra, the Rapido driver began insulting and threatening her
The accused Rapido driver hurled abuses at her calling insulting words. The exchange between Oshin and the driver can be seen in the screengrab of the chat. The Rapido driver told Oshin,
“Cancel kar do varna pel dunga khade khade (Cancel the ride or I will beat you up)”
He went on and insulted the Mumbai techie,
“Bhikhari ki aulad (Child of a beggar).”
When the customer refused to raise the fare, the Rapido driver said,
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“Saste me chahiye paidal ja (Walk if you want to save money)”
Ohshin told Hindustan Times that she eventually booked an Uber and left the place. The Rapido driver canceled the ride himself.
Take a look at the post below:
i booked rapido economy and got a premium car(the driver has put economy type from his end to get more rides)
he asked me to pay extra as his car is premium, i denied and told him to cancel so hit me with the classic: pic.twitter.com/RUE0KK09jR
— ohshin (@ohshinbhat) December 19, 2024
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Rapido responded to the complaint with an apology requesting the ride details
Rapido Cares acknowledged the complaint of the techie and responded with an apology, they wrote,
“We fully understand the seriousness of this matter, and we deeply apologize for the captain’s unprofessional behavior. As requested earlier, kindly share the ride details via DM so that we can prioritize taking action against the captain and provide you with an update”
We fully understand the seriousness of this matter, and we deeply apologize for the captain’s unprofessional behavior. As requested earlier, kindly share the ride details via DM so that we can prioritize taking action against the captain and provide you with an update. (1/2)
— Rapido Cares (@RapidoCares) December 19, 2024
They also followed up,
In order to ensure that stern action is taken against the captain and that this matter is addressed effectively, we are eagerly awaiting the requested details. (1/2)
— Rapido Cares (@RapidoCares) December 19, 2024
To help us address this matter swiftly and ensure appropriate action is taken, we kindly request you to share your registered mobile number or ride ID via DM. (2/3)
— Rapido Cares (@RapidoCares) December 19, 2024
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Several netizens commented that they were shocked by the audacity and the words used by the driver
Cab drivers using insulting or threatening language against passengers is increasing day by day. In the comments section, some said that Rapido had the worst-behaved drivers on board and asked Rapido to take necessary action.
What in the world is going on? Why every time it’s Rapido! Only 😂😂
— Aryan Gupta (@aryangupta1411) December 19, 2024
too funny.
also i’ve found rapido to have the worst behaviour when it comes to their drivers, while blusmart to be the best.
— Akhil Varyani (@theupsolver) December 19, 2024
damn bro didn’t hold back w his words
— Sudeep S D (@sudeepsd_) December 19, 2024
Tum v 2-3 gali de leti.
— Rahul Kumar Yadav (@_therahulyadav) December 19, 2024
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deeply unprofessional. please lodge a complain.
— AkraBazzi 2.0 ⚔️ (@BeautyMaxxer) December 19, 2024
I always get sada hua ganda car even if I book premium
— Being Blunt | SEO Freelance (@beingblunt123) December 19, 2024
Sunaya kyu nahi use acche se, pelne ki batt kr rha do khich ke dene thi…
— Samyak Bhaware (@SamyakBhaware) December 19, 2024
Have you ever faced such a situation concerning cab drivers? Let us know in the comments.
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