Home Viral News Rapido Responds After Company Charges ₹1,000 For ₹350 Ride
Rapido charge 1000 for 350 ride

Rapido Responds After Company Charges ₹1,000 For ₹350 Ride

4 minutes read

Recently, a Rapido customer in Chennai voiced his frustration on LinkedIn after being charged almost triple for a 21-kilometer ride. Ashok Raj Rajendran, the founder and CEO of AJ Skill Development Academy, recently accused the leading bike-taxi aggregator, Rapido after being charged ₹ 1,000 for a ₹ 350 ride.

Rapido driver charges ₹1,000 After showing ₹350 for a ride

Mr. Rajendran booked a 21-kilometer ride on the Rapido app from Madras Central Railway Station to Thoraipakkam. The CEO claimed that the Rapido app displayed a fare of ₹ 350. But when the ride arrived, the driver demanded ₹ 1,000 mentioning waterlogging in the area. He brought the fare down to ₹ 800 after negotiating with the driver, but later he was surprised that throughout his journey, there was no flooding.

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The Chennai-based Rapido customer conveyed his frustration over a LinkedIn post

Disappointed by the driver, Rajendran contacted Rapido’s support team for assistance. Unfortunately, he didn’t get the desired response as the company closed the chat without addressing his concerns. The incident of unfair pricing led to discussions on social media for ensuring fair pricing practices in the transportation industry.

Rajendran took to LinkedIn and shared screenshots of his conversation with Rapido’s customer service. The post read,

“When we reported this issue to Rapido, they simply closed the chat without even asking about the driver’s actions.” “Rapido if you’re not concerned about your drivers asking for extra pay, why have an option asking, “Did the driver ask for extra pay?” Is it just for the sake of appearances? Your drivers are exploiting situations, and you are helping them, you’ll soon face the consequences of this neglect,”

LinkedIn

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He also mentioned,

“We negotiated down to ₹ 800, only to find no such waterlogging throughout the journey,”

A screenshot of Rajendran’s chat with a Rapido customer service representative shows the Rapido team’s reasoning that the extra fare was charged because the company noticed a “discrepancy in the dropped locations.”

When Rajendran said that the ‘discrepancy’ was only of 100 meters and asked the representative,

“100% extra fare for 100 metres?”

LinkedIn

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They cited the same reason “discrepancy in the dropped locations” and closed the chat.

Here is the LinkedIn post.

Rapido finally responded to the post

Following the Chennai CEO’s public post on LinkedIn, the Bangalore-based ride-hailing startup Rapido’s support team responded in the comments section.

The team understood the incident and confirmed that “strict action” was taken against the driver, who underwent retraining as a consequence. Further, Rapido refunded the price difference to Rajendran’s wallet.

The Rapido team wrote,

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“As discussed over the call, we want to assure you that your concern has been promptly addressed. Strict action has been taken against the captain for such unprofessionalism, and he has undergone retraining to ensure that such an incident does not happen again. Additionally, the difference amount has been refunded to your Rapido wallet,”

After Rapido tried to resolve the issue, Rajendran dropped another LinkedIn post thanking the company

Adding a screenshot of the refund amount received on his Rapido wallet, he wrote,

Rapido paid the extra fare demanded by their driver..

The effort wasn’t about getting the ₹400 back.

It was more about addressing the feeling of being cheated, which was truly upsetting.

At the same time, I understand they are running a business, and I believed that if I escalated the issue to the right person through the proper channels, they would recognize the reality on the ground and possibly refine their business approach.

I’m glad to see that happening. Thank you for restoring our trust and ensuring that our rides are safe with your drivers.

Thanks to the Rapido social media team for providing a proper resolution by taking action against the driver who exploited the situation and demanded a fare 100% higher than what was mentioned in the app.

They also refunded the extra amount.

He also thanked his connections for supporting him.

Thanks to fellow Linkedin connections for supporting my previous post about this issue.

Mr Ranjendran’s post gained attention on social media, and netizens flooded the comment section narrating similar experiences

LinkedIn

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Nowadays, people heavily rely on ride-hailing services for their transportation requirements. So, we believe ensuring fair pricing practices and promptly addressing customer complaints is important.

Have you ever had such a bitter experience and was it resolved? Let us know in the comments.

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