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In this decade, food delivery services have become so normal in our lives. An important factor in the expansion of meal delivery services has been the development of smartphones and mobile apps. Customers can explore a variety of cuisines, compare costs, and have food delivered right to their homes in a matter of minutes with only a swipe of a screen. Platforms like Zomato, Swiggy, and Uber Eats totally dominate the market. However, despite all this, it can be difficult to maintain constant food quality when it is being delivered. Customers may become dissatisfied if food is cold, wet, or damaged during delivery.

Due to this inconsistency, food delivery services always come under fire and face heat from customers. Recently, a journalist blasted a restaurant and Zomato for facing an awful delivery experience. Instead of Chicken Biriyani, the customer received plain rice with a foul smell.

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Journalist complains about getting faulty Chicken Biriyani order

A journalist named Sambhav Kumar recently shared his bad food delivery experience on X, formerly known as Twitter. In his tweet, he wrote about how he ordered Chicken Biriyani from Itminan Biriyani through Zomato. But instead of receiving that, he received smelly rice without any pieces in it. In his tweet, he wrote,

I ordered a 1 kg chicken biryani from Itminan Biryani through @zomato, and what I received was incredibly disappointing. Foul-smelling rice and literally not a single piece of chicken. This is outright fraud under @zomato platform.

Sambhav also recalled how the restaurant shifted the blame to Zomato. He wrote,

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When I contacted the restaurant for a refund, they shifted the blame to Zomato. @deepigoyal, it’s essential to crack down on such scams exploiting Zomato’s name. Is it acceptable to send a fancy matka filled with 3 to 4 small rotten chicken chunks? 2/3

He also highlighted how he ordered biriyani for about Rs. 466 but only received Rs. 166 as a refund from Zomato Cares. Sambhav wrote,

I paid ₹466, and after raising a complaint, @zomatocare offered a mere ₹116 as a refund. Is this how Zomato, Intminam Biryani, and @Eatclub_ think they can make money by scamming customers?

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Sambhav Kumar/ Twitter

How did Zomato react to Sambhav’s post?

When Zomato’s official support realized that Sambhav’s message would garner a lot of attention, they responded to him and apologized. In order to investigate the issue and find a solution, they also requested the customer’s order ID and registered contact information. In their reply, they wrote,

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Hi Sambhav, we regret that the order is not as per your expectations. Could you please share the order ID/registered contact details via private message with us so that we can look into this and get back to you with a resolution.

Replying to this, Sambhav again criticized Zomato for using chatbot. He wrote,

Why is the @zomatocare chatbot replying to my tweet but ignoring my DM? It’s strange that @zomatocare is replying publicly while my direct messages are overlooked!

What do you think about this incident? Do share your thoughts with us in the comment section of this article.

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Varanya Mishra
Varanya Mishra
Varanya is a dedicated and versatile content writer with a passion for delivering engaging and informative content. With a keen eye for detail and a knack for storytelling, she has honed her skills in researching, reporting, and crafting compelling narratives across various beats. Her commitment to accuracy and her ability to stay up-to-date on current events allow her to provide readers with timely and well-researched news stories. Her versatile writing style, combined with her extensive experience in the field, makes her a valuable asset in the ever-evolving landscape of journalism.

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