IndiGo damage luggage

It is the utmost responsibility of every airline to ensure a smooth and satisfactory travel experience for passengers. Satisfactory travel primarily includes the careful handling of its passengers’ luggage. However, for a good long time, IndiGo airline is failing to provide this requirement. Recently, a woman shared her unsatisfactory experience as she shared photo of her damaged luggage.

IndiGo passenger expressed disappointment after she received damaged luggage

Improper handling of luggage becomes a great cause of inconvenience and frustration to travelers. By prioritizing the safe handling of luggage, airlines can exempt themselves from such happenings. However, IndiGo could not do so.

ADVERTISEMENT

A disappointed IndiGo passenger, Shrankla Srivastava, took to social media to express her frustration after discovering her damaged luggage upon arrival from Bengaluru to Delhi. In a sarcastic post directed at the airline, Srivastava thanked IndiGo for their apparent “care” of her luggage, highlighting the irony of the situation.

Indigo damage luggage
Shrankhla Srivastava/Twitter

She took to social media platform X (formerly known as Twitter) and wrote as we quote,

“Dear @IndiGo6E, Thank you for taking care of my luggage.”

Here have a look at her post

Here’s how IndiGo reacted to the incident

Following the widespread attention garnered by Shrankla Srivastava’s viral post, IndiGo swiftly responded with an apology, expressing regret for the inconvenience caused. In their message, the airline assured Srivastava that they would investigate the matter and requested her patience while they looked into the issue further.

ADVERTISEMENT

The airline wrote as we quote,

“Hi, we sincerely regret the inconvenience caused. We request you please allow us some time to check. We’ll connect with you. ~Mousmi.”

Check it out,

Here is how netizens responded to the viral post

ADVERTISEMENT

Seems like this is not the first time that passengers had an unsatisfactory experience in the IndiGo airline.

ADVERTISEMENT

Actor Siddharth Jadhav also experienced similar incident while traveling via IndiGo

Actor Siddharth Jadhav expressed frustration after his luggage was damaged during an IndiGo flight from Mumbai to Goa. In a sarcastic Marathi video, he highlighted the poor condition of his luggage, noting that only the handle remained intact.

The airline responded to him saying,

ADVERTISEMENT

What are your thoughts on this? Do you think the service by IndiGo airline is degrading day by day? Do share your thoughts via the comments below.  

ADVERTISEMENT

Shivangi Kumar
An enthusiastic writer with a zeal for writing tales that would linger in the reader's mind—that's how you'd best describe Shivangi. With over 3 years of experience in content writing, it is safe to say that she possesses a skillful touch in crafting lucid content that is well researched and SEO-friendly. She's pursuing her post-graduation in History from Lady Shri Ram College for Women, Delhi University. Thus, her interest lies in writing about historical narratives as well as contemporary happenings and, of course, Bollywood gossip.
Facebook Instagram Linkedin Twitter

RELATED ARTICLESMORE FROM AUTHOR