Zomato Responds After Video Of Woman Hitting Delivery Agent With Shoes Goes Viral

A video of a woman allegedly hitting a Zomato delivery executive with her footwear has recently gone viral and has left netizens infuriated. The incident took place when the delivery executive was on his way to deliver a customer’s order.

The video of the incident was shared on by a Twitter user who claims to be the customer whose order was being processed by the Zomato delivery person. As per the description of the account of the event, the woman apparently took away the order from the executive and started thrashing him with her footwear on the road.

The video was recorded by bystanders present in the area, a clip of it is visible in the viral clip

The viral video of the woman thrashing the Zomato delivery person doesn’t have any audio.

The shared video happens to be mute which seems a little off. The audio of the conversations between the delivery executive and the unknown woman is not present so it still remains a mystery.

The video was posted by the customer with the caption,

“Hi @zomatocare @zomato, the delivery executive got assaulted while delivering my order (#4267443050). Some woman took the order from him and started hitting him with her footwear. He came to my place crying and terrified that he would lose his job.”

He added,

“Luckily, bystanders recorded the incident on video, though at the moment he hasn’t received one with audio. Should probably get it by tomorrow. I tried calling customer care but they weren’t able to understand and weren’t helpful.”

The Zomato customer stated on Twitter that the delivery executive reached his doorstep crying and he also revealed the whole incident. After hearing about the mishap, the customer contacted Zomato’s customer care. He said,

“I don’t care about the order, your partner got assaulted, please help him”

They were suggested to take assistance from the company’s rider support service.

The Zomato customer wrote,

“He tried that but they didn’t understand Kannada, and of course, he was scared to lose his job”

I told them that “I don’t care about the order, your partner got assaulted, please help him”, but they asked me to tell rider to contact rider support.

He tried that but they didn’t understand Kannada, and of course, he was scared to lose his job.

— dj (@bogas04) August 15, 2022

The online food-application company was asked by the customer to immediately look into the matter and be accountable for the whole situation. He also wanted the company to hold the person who did wrong.

He also tweeted,

I’m tweeting so that the DE gets justice and job security.

I asked the customer representative to connect me with their superior to explain it better.

Please look into this urgently and help him. Looking forward to explain further on call.

— dj (@bogas04) August 15, 2022

Replying to the tweet, Zomato care wrote,

“Hi there, thanks for sharing this. We are getting this checked.”

Hi there, thanks for sharing this. We are getting this checked.

— zomato care (@zomatocare) August 16, 2022

Netizens swarmed Twitter with mixed reactions as soon as the video clip went viral

Most of them who watched the clip asked for action against the woman for hitting the delivery executive. They said that the woman had no right to disregard the personal space of the delivery person. They appreciated the customer who brought this incident to the public eye.

Take a look at the video and the reaction of the Twitter users

Hello @zomatocare @zomato

Can anyone hit ur delivery executives like this anywhere? This delivery boy was delivering @bogas04 order (#4267443050) when she hit him with her shoes. He’s crying. It happened 6 days ago. No update from you yet. Why? How can she hit like that? pic.twitter.com/8s64jcoXYb

— Deepika Narayan Bhardwaj (@DeepikaBhardwaj) August 22, 2022

Such a shameless lady she should be aware that you are accepting another person’s order and this type of behaviour is unacceptable @zomato should file a complaint against this lady and support the delivery boy

— Tejash Johari (@TejashJohari) August 23, 2022

@zomato should BAN such abusive women from their customers & app.

— (@Try2StopME) August 22, 2022

Meanwhile, few claimed that they also want to hear what the woman has to say about it as the video has no audio. The woman’s account of the fight is still not clear.

Theres no smoke without fire. No audio so quite misleading.

— IAMRO (@rouhani108) August 24, 2022

Why so much issue in this matter. We are only showing one side argument. The girl who has beaten up with shoe, her side has not come in picture till now.
We must come to conclusion once that women speaks about why she has done this. There must be done reason

— Sudhir Prasad (@sudhirmourya17) August 24, 2022

Feel free to share your point of view on this matter in the comments below.