It’s not uncommon to come across Zomato delivery agents while you are on the road, but watching one crying on the road is a rare sighting. In Delhi’s GTB Nagar, a Zomato delivery partner was spotted crying uncontrollably and asking everyone for money. When asked about the reason for his breakdown, he said that the food delivery giant had “blocked” his account and that his sister was about to get married soon.
Soham Bhattacharya, an X user, came across the Zomato delivery man in GTB Nagar and shared his plight which went viral
An individual who saw the Zomato delivery partner in Delhi’s GTB Nagar “sobbing like anything”, inquired about the reason for his despair. The Zomato delivery partner explained that his account had been blocked by Zomato just before days of his sister’s marriage. The delivery man said that he is currently battling a financial crisis because of that. Soham Bhattacharya took a photograph of the delivery partner and shared the incident on the social media platform, X. The post went viral and now has over 5 million views and numerous comments.
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Soham posted a photo of the delivery guy and shared his story urging others to make it viral,
This guy’s sister’s wedding is in few days & @zomato @zomatocare
blocked his account! He was sobbing like anything near GTB Nagar, going to everyone and asking for some money. He told me he didn’t eat anything saving it all for her weddingPlease make it viral if you can
He also tagged @Zomato and @Zomatocare in the now-deleted post.
He further shared his QR code and asked people to contribute, he added,
If anyone wants to help this poor fellow please do. Though I am not sure how genuine it is but he was crying like anything. @zomato @zomatocare
Please look into it.
A picture of the Zomato agent’s app home page indicates that his account was indeed blocked. The pop-up message on the app read, “You have been blocked. Deposit money to start getting orders”.
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Some users on Reddit explained that Zomato needs its delivery partners to deposit the cash they may have collected from cash-on-delivery orders.
One user explained,
“He has not deposited the money collected COD cod order and if the value of total cash collect is rupees 1000 Zomato blocks your account until you pay it back to Zomato”
After the post went viral Zomato responded to Soham’s post
Responding to the post, Zomato promised to take action on the matter. The official Zomato account replied,
We deeply value our delivery partners, and we understand the impact that actions like blocking an ID can have. Rest assured, we take such matters seriously. We assure you, we’ll look into this. Our delivery partners are as important to us as our customers.
We deeply value our delivery partners, and we understand the impact that actions like blocking an ID can have. Rest assured, we take such matters seriously. We assure you, we’ll look into this. Our delivery partners are as important to us as our customers.
— Zomato Care (@zomatocare) March 28, 2024
Check out how netizens reacted to this post:
This is really a shameless act from Zomato , this unruly behaviour isn’t justifiable
— CHADitya¹⁸ 🚩 (@CHADitya_18) March 28, 2024
THIS IS NOT GOOD FROM ZOMATO REALLY..
HE IS CRYING REALLY SHOULD HELP HIM 🙌— Kohlify_18 (@18_kohlify) March 28, 2024
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1. Matter 1 – If he cannot deliver because he has to deposit the money he collected on Zomato’s behalf, then it is an issue on his part and Zomato should clarify it.
2. Matter 2 – If he needs money for a marriage, then many will and are already helping including myself.Truth to…
— Vipul CypherPunk (@vipul19) March 29, 2024
Shameful @zomato
if this isn’t fixed won’t order anything from your app anymore. Will prefer swiggy
— Fatima Khan (@afficasm) March 28, 2024
Even if zomato family doesn’t look after him. Let twitter family look after him. Let’s hope he has the best wedding arrangements for his sister that he can hope for. Lets help him in everyway we can.
— Dhruv Sharma (@advdhruvsharma) March 29, 2024
why have u blocked his account zomato ..@deepigoyal ..pls take a note and if genuine pls help him
— Puneet Goyal (Modi ka Parivar) (@goyalpuneet11) March 28, 2024
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Shame on @zomato
His face expression saying he’s in deep trouble 🥺
— ANANT (@Anantt18_) March 28, 2024
Hello @zomato and what is this @deepigoyal saab..do the needful..
— भाई साहब (@Bhai_saheb) March 28, 2024
@deepigoyal iss matter ko dekho .shark tank baad mai krna
— Pawan Shukla (@Shukla9_) March 28, 2024
@deepigoyal kya bhai ! Gareebo ke saath aise kar kitne din Amir bana reh ga?
— Ashish Singh (@AshishSinghKiJi) March 28, 2024
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The despair in the eyes of the man looks genuine. We hope he got the necessary help and funding from the Twitter family for his sister’s wedding. What are your opinions on the matter? Let us know in the comments.
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