Zomato Responds After Customer Complains Of Getting 215g Cheese Butter Masala Instead Of 250g

A customer recently took to social media platform X to call out Zomato and a restaurant for selling food items that weighed less than what was promised. He shared his experience after ordering Kaju Butter Masala and Cheese Butter Masala, explaining in detail how the portions were noticeably smaller than advertised. As soon as the post was made public, Zomato reacted.

Customer complains about receiving underweight food on Zomato, shares photographic evidence

A customer named Yash Patel recently took to social media platform X to lodge a complaint against Zomato and a restaurant called Flavour Space in Navrangpura, Ahmedabad. He alleged that the food he received weighed less than what was advertised, raising questions about the restaurant’s practices and Zomato’s delivery oversight.

Yash shared that he had ordered Kaju Butter Masala and Cheese Butter Masala, each listed as 250 grams, and paid a total of Rs. 285.65. However, upon receiving the order, he discovered that the actual weights were 215 grams and 227 grams, including packaging—falling short of what was promised. In his post, he wrote,

“I ordered Kaju Butter Masala and Cheese Butter Masala (250gm each) from Zomato, but received only 215gm & 227gm including packaging. This is complete fraud. Tried calling the restaurant but their incoming calls are switched off. Order No: 7536597723 @zomato @zomatocare.”

To support his claims, Yash attached a screenshot of his order from Zomato along with photographic evidence showing the food items on a weighing machine with the exact weights.

Have a look at the whole tweet

I ordered Kaju Butter Masala and Cheese Butter Masala (250gm each) from Zomato, but received only 215gm & 227gm including packaging. This is complete fraud Tried calling the restaurant but their incoming calls are switched off Order No:7536597723 @zomato @zomatocare pic.twitter.com/6kbNpnfOQL

— Yash Patel (@RoyallPatel) December 8, 2025

Soon after the post was made public, Zomato responded

The incident gained attention on December 8th, when Yash Patel’s post went public on social media. Soon after, Zomato responded to his complaint, tweeting:

“Hey Yash, we hear you and completely understand how upsetting this must be. Please allow us some time, and we’ll check this with our restaurant partner and get back to you with an update.”

Have a look at it,

Hey Yash, we hear you and completely understand how upsetting this must be. Please allow us some time, and we’ll check this with our restaurant partner and get back to you with an update.

— Zomato Care (@zomatocare) December 8, 2025

However, the conversation did not end there. Yash later replied to Zomato, pointing out delays and expressing frustration, saying he was still waiting for a response from @zomatocare. Only after this follow-up did the platform continue the discussion.

This whole episode highlights what many see as a lack of proper oversight and raises questions about accountability in food delivery services.

Business of Food

Has something like this ever happened to you, where your food order weighed less than promised? Did you complain to Zomato and get a quick response? Feel free to share your experience via the comments below!