Zomato CEO Replies After User Finds Scam In The Food Delivery App

Zomato, an Indian multinational restaurant aggregator and food delivery company, is known to all. In fact, these days food delivery companies are an indispensable part of our lives. Especially after the pandemic, these food delivery companies started dominating the market and have it in their grasp. Nobody wants to go out anymore for their food cravings when they can enjoy it from the comfort of their homes. But very few people had knowledge of the scam happening at Zomato.

Zomato food delivery scam

On Sunday, an entrepreneur took to LinkedIn to share that he was shocked to know about the scam going on in Zomato by the food delivery executives. The Zomato user has claimed that he was informed by a food delivery agent at Zomato that he should not opt to pay online when he orders the next time. The delivery executive also allegedly advised him regarding how to cheat the company thus hinting at the massive fraud by the agents that is going on in that company.

Vinay Sati, the entrepreneur who revealed this scam on social media, said he got “goosebumps” hearing what is happening at Zomato. Mr. Sati wrote that he had ordered burgers from Burger King through Zomato a few days back when the delivery agent arrived and told him not to pay online,

“Sir, don’t pay online next time.”

Mr. Sati quoted the delivery agent in his LinkedIn post,

“He said that next time when you will order food worth 700-800rs through COD (Cash On Delivery) you only have to pay 200rs for that. I will show it to Zomato that you have not taken the food but will also give you the food you ordered”

He further added,

“Aap bas mujhe 200rs, 300rs de dena or 1000rs ke khane ke maje lena”

Mr. Sati urged the CEO to take notice of what is unfolding at the company,

“Deepinder Goyal ji, now don’t say that you don’t even know that this is happening?
And if even after knowing all this, you are not able to solve it So what are your #IIM guys doing?”

And he also added that if he wanted to then he could have taken the food at a lower cost for his own benefit but since he is an entrepreneur, he figured he should expose this scam.

The CEO and founder of Zomato, Deepinder Goyal, has responded to the man’s post saying,

“Aware of this. Working to plug the loopholes”

Below is the complete LinkedIn post