Home Food Zomato Responds After Delivering Chicken Thali Instead Of Paneer Thali To Pregnant Woman
non veg thali instead of paneer thali zomato

Zomato Responds After Delivering Chicken Thali Instead Of Paneer Thali To Pregnant Woman

3 minutes read

Just days after another mix-up from Zomato in food delivery, a similar incident has come to light. A man ordered a veg thali for his pregnant wife who is on a strict vegetarian diet. However, instead of receiving the preferred order, they got a non-veg thali. To say that it distressed them both would be a sheer understatement.

X user Shobhit Siddharth took to the platform and shared a concerning matter pertaining to the food mix-up from Zomato

Shobhit Siddharth, an X user, recently shared a concerning incident on social media involving his Zomato order. Well, despite requesting a paneer thali, he received a chicken thali instead. This mix-up was particularly problematic because the vegetarian meal was intended for his pregnant wife, who has been advised to avoid non-vegetarian food during her first trimester. Siddharth emphasized the potential health risks associated with such a mistake, as it could have led to contamination and posed a threat to his wife’s well-being.

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While having a conversation with the Hindustan Times, he highlighted the importance of adhering to dietary restrictions during pregnancy and questioned Zomato’s oversight in fulfilling his order correctly. Taking to social media, he addressed Zomato directly, seeking an explanation for the error and emphasizing the potential consequences of such negligence, especially given his wife’s delicate condition.

He took to X and shared the image of his ordered food on the app as well as the images of thali he received. By sharing these images he also wrote in the caption as we quote,

“Zomato care to explain why a non veg thali was sent when the order was of paneer thali, how do you expect a vegetarian to eat chicken, care to explain, that also she is a pregnant lady, what if things could have gone wrong?”

Here have a look at his post

The post was shared on May 18th, just days after another mishap in food deliveries that happened from Zomato. The post has so far received over 300 views. Check it out,

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Without further ado, Zomato took to the comment section and responded on the mishap from their end

In response to Shobhit Siddharth’s post detailing the mix-up in his Zomato order, the company did not waste much of its time and took to the comment section. Zomato expressed genuine regret for the inconvenience caused, understanding the distress Siddharth and his wife must have felt upon receiving the incorrect meal.

Zomato emphasized its commitment to taking customer dietary preferences seriously, emphasizing that its intention is never to disrespect or disregard them. Furthermore, Zomato assured Siddharth that they would thoroughly investigate the incident to understand what went wrong. Zomato requested a brief period to conduct this investigation, during which it’d delve deeper into the issue and resolve it.

Zomato’s comment read as we quote,

“We make amends for this mix-up and understand how distressing it must’ve been for you. We take your dietary preferences very seriously and would never intend to disrespect them. Please allow us some time to get this checked and we will get back to you via call or email.”

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With the consistent food mix-ups that are happening from Zomato’s end, what are your thoughts on their efficiency? Do share your thoughts via the comments below. 

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