Railway Responds After Vande Bharat Passenger’s Booked Window Seat Turns Out To Be An Aisle

When booking a train or aircraft ticket, most people prefer window seats, especially when one is traveling alone. In a recent incident, a passenger had a disappointing experience when he found out that the window seat he booked turned out to be an aisle seat after boarding the Vande Bharat train.

Imagine the dissatisfaction of a passenger when your seat layout is incorrect in the semi-high-speed set. The passenger took to social media platform X and complained to Indian Railways about the same.

Vande Bharat Express/Instagram

Abhijeet Anand traveling on a Vande Bharat train attached a screenshot of his ticket and shared his grievance

He was on the Vande Bharat train traveling from Varanasi to Prayagraj. He booked a window seat on the train with seat number 34. However, when he boarded, he found out that 34 was actually an aisle seat and 33 a window seat. He took to X (formerly Twitter) to share his grievance. He also attached a screenshot of his e-ticket where it is clearly mentioned that booked a window seat.

Twitter

His post also had a picture of the train which showed that his seat number 34 was an aisle seat.

Twitter

In his post, Abhijeet revealed that he doesn’t have a problem with this arrangement but has advised the Indian Railways to look into this matter as it might become a problem for future passengers. Tagging @IndianRailMedia @RailMinIndia @RailwaySevaHe in his tweet, he wrote,

Just a gentle reminder to check the seats 33 & 34 of C8 in 22435 for Window and Aisle Seating arrangement. I don’t have any problem with my current seat but this might become a problem for future passengers.

@IndianRailMedia @RailMinIndia @RailwaySeva Just a gentle reminder to check the seats 33 & 34 of C8 in 22435 for Window and Aisle Seating arrangement. I don’t have any problem with my current seat but this might become a problem for future passengers. pic.twitter.com/T6zd6Ndoz6

— Abhijeet Anand (@abhijeet10anand) December 15, 2024

Indian Railways was quick to respond to the passenger’s tweet

Railways Seva reacted to his tweet, saying,

“For necessary action escalated to the concerned official @Drm_dli. We request you to please share Mobile No. with us preferably via DM. You may also raise your concern directly on http://railmadad.indianrailways.gov.in or dial 139 for speedy redressal.”

For necessary action escalated to the concerned official
@Drm_dli
We request you to please share Mobile No. with us preferably via DM. You may also raise your concern directly on https://t.co/JNjgaq1zyT or dial 139 for speedy redressal. https://t.co/utEzIqB89U

— RailwaySeva (@RailwaySeva) December 15, 2024

Mr. Abhijeet Anand further thanked the Railways for the quick response and resolving the issue

He thanked the Railways and shared that two people came to address the issue of the incorrect seating arrangements and rectified the error in less than 40 minutes. He wrote,

“Thank you for your prompt response. Two people came and addressed the issue of the incorrect seating arrangements. It is truly commendable that Indian Railways took action and marked the problem within 40 minutes”

Thank you for your prompt response. Two people came and addressed the issue of the incorrect seating arrangements. It is truly commendable that Indian Railways took action and marked the problem within 40 minutes.

— Abhijeet Anand (@abhijeet10anand) December 15, 2024

Vande Bharat is a special train that has fully air-conditioned coaches, GPS-based passenger information systems, automatic doors, and comfortable seating. Its maximum speed can go up to 180 km/h, reducing travel time between major cities.

Have you ever faced such a situation? Let us know in the comments.