Uber Takes Action

Complaints are often raised about Uber and Ola drivers for charging extra or for their misbehavior with passengers. Recently, one such incident occurred when a man from Delhi questioned the safety concerns of Uber India and the overcharging issues of the driver. He took to the social media platform X (Previously Twitter) and shared his wife’s plight who was the passenger in distress, demanding accountability for the driver’s actions.

An X user, Gajender Yadav asserted the driver’s behaviour was “absolutely nonsense”

Yadav accused the driver of attempting to overcharge his wife and criticized Uber for not responding to her SOS calls during the incident. In Delhi, Yadav’s wife took an Uber ride, and after driving for just 1 km, the driver demanded an additional Rs 200. The woman pressed the SOS button twice, but Uber did not follow up or take any action to address the situation.

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uber driver overcharging
Twitter

In a post on X, Yadav identified the cab driver and wrote,

“If you are in Delhi….don’t take ride with KARAN….car number DL1RTB4168”.

“Absolutely nonsense behavior from @Uber_Support @Uber_India cab driver. After driving for 1 km….cab driver started asking for Rs 200 extra. My wife even pressed SOS button for help from Uber 2 fix this matter. It’s been 2 days and not a single person from Uber care to know exactly why SOS was pressed. No follow up. That’s the condition of UBER INDIA”

He also shared a screenshot of the details of the accused Uber driver.

Uber’s response to the situation was not well received by Yadav

Uber’s reply asking for confirmation of the cash paid to the driver annoyed Yadav further. He emphasized that the matter was not about the money but about the safety concerns of passengers.

In a following post, he mentioned that Uber had refunded the money but questioned the lack of understanding when it came to the safety concerns of the passengers. He wrote,

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Why it is so difficult 2 understand the PROBLEM IS SAFETY OF PASSENGER. WHY THE HELL SOS BUTTON WAS NOT WORKING. WHAT ACTION HAVE TO TAKEN ON UBER DRIVER.

HOW CAN YOUR DRIVER ASK A LADY PASSENGER TO STEP OUT OF THE CAB IN MIDDLE OF THE ONGOING RIDE???

He also added,

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After this, Yadav shared an update regarding the complaint about the SOS button present inside Uber cabs. He said,

“On SOS thing Uber says that’s the third party thing and not done by Uber”

uber sos button
Twitter

Yadav highlighted a safety helpline number that connects passengers with Uber’s Safety Department during emergencies. He encouraged others to prioritize their safety when traveling with Uber and shared his good experience with the safety helpline number as it connected him with assistance in under a minute.

He mentioned that he got a call from the company “after this thread went viral”. In an update, he affirmed that Uber had terminated the accused driver’s Uber account. Uber also assured over the call that the driver’s cab would no longer be available on the platform. He also expressed thankfulness for the support received from people on X.

Call received from Uber & they have terminated driver’s UBER ACCOUNT. Assured me his cab will will not be seen on Uber.

They shared something related to SOS also. Will test that & then make it public.

Grateful 2 have such a strong support from the beautiful people of
@X
♥️

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With 2.2 million views, other users on X shared their experiences in the comments:

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Have you faced such incidents while traveling in an Uber cab? If yes, please pay attention to Yadav’s post to be ready in such situations.

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Ananya Bose
Ananya Bose
A postgraduate from Jadavpur University, Kolkata, Ananya is a passionate writer with an experience of three years in Content Writing. She is known for her insightful research, in-depth knowledge, and engaging writing style. Her attention to detail and ability to capture the attention of the readers is worth mentioning. She is enthusiastic about the entertainment industry and is passionate about writing on TV, Bollywood, and celebrity gossip. She is also well-versed in search engine optimization (SEO) techniques and can adapt her writing style for the target audiences.
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