Dirty Uber car

When you book a ride from ride-hailing giants like Uber, you naturally expect a comfortable and clean experience. However, encountering a ride that is unhygienic and falls below basic standards can leave you feeling disappointed. This is exactly what happened to a man who recently shared his unsatisfactory experience on Twitter. His tale quickly caught attention, prompting Uber India to respond.

Man Criticizes Uber for Poorly Maintained Cab in India

A man recently shared his disappointing experience with ride-hailing giant Uber, highlighting the poor condition of vehicles in India. Rohit Arora took to the social media platform X (formerly known as Twitter) to post a picture of a shabby and poorly maintained cab that he had booked via Uber.

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Frustrated by the unhygienic state of the vehicle, he compared it to something that seemed to have come straight out of a “junkyard.”

Dirty Uber cab

While tagging Uber India and Uber Support, he expressed his dissatisfaction with the lack of quality standards in the company’s Indian operations.

“Uber has no standard in India. It looks like the car came from junkyard.”

In his subsequent posts, Mr. Arora clarified that he wasn’t expecting luxury but simply basic hygiene and cleanliness in the cab. Despite owning a car, he often opts for Uber’s Priority or Premiere rides during emergencies, expecting a standard level of service. However, he felt let down by Uber’s lack of inspection and oversight of its fleet.

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“I’ll answer all the questions in one tweet. I have my own car but many times I have to take calls so I don’t drive.

I get uber because I have a business account and I do book premiere mostly. Sometimes I have to book Uber priority because of urgency (Thats where I got this car).”

Follow up Tweet

Comparing this to his possible experiences abroad, Mr. Arora remarked that Uber ensures quality standards in most countries, but not in India. He emphasized that maintaining cleanliness isn’t about money but about making a small, consistent effort is something he hoped Uber would prioritize.

“Yes it is the issue with India but it is also Uber responsibility to inspect the vehicles and check what are they allowing. It is pretty common around the world except India. Since I am talking about different countries thats why uber (not Ola or Blu).”

Follow up Tweet

Have a look at the whole Tweet

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Uber responds to complaint about poorly maintained cab

Soon after Rohit Arora’s tweet about his disappointing Uber ride went viral, it caught the attention of both users and the company itself. People on X began discussing the lack of quality and hygiene in ride-hailing services. Many agreed that such experiences have become far too common.

Amid the growing conversation, Uber India Support stepped in and responded directly to Mr. Arora’s complaint. In their comment, Uber India expressed a willingness to address the issue promptly.

They asked Mr. Arora to share the details of his trip, including his registered contact information, email, and the exact date and time of the ride, via direct message. The company assured him that they would review the matter and get back to him as soon as possible.

“This is concerning. Such behavior is unacceptable, and we prioritize your safety above all else. Kindly send your registered Uber account contact details and trip details via Direct Message. Our safety team will contact you shortly.”

While the response suggested Uber’s intent to take action, it also highlighted how ride-hailing giants like Uber, despite charging significant amounts, often provide subpar services.

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Netizens shared varied opinions to the viral tweet

Mr. Arora’s post sparked a flurry of reactions from netizens, many of whom shared similar grievances. Users complained about dirty cars, unprofessional drivers, and harrowing pickup experiences. Meanwhile, another described finding a cab with no seat foam.

Have a look at the comments,

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Also read: Uber Driver Gets ‘Good Kisser’ Review From One of His Passengers; Internet Reactions Go Viral

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What are your thoughts on this? Have you ever had a similar experience with ride-hailing giant Uber? Do share your thoughts via the comments below. 

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Shivangi Kumar
Shivangi Kumar
An enthusiastic writer with a zeal for writing tales that would linger in the reader's mind—that's how you'd best describe Shivangi. With over 3 years of experience in content writing, it is safe to say that she possesses a skillful touch in crafting lucid content that is well researched and SEO-friendly. She's pursuing her post-graduation in History from Lady Shri Ram College for Women, Delhi University. Thus, her interest lies in writing about historical narratives as well as contemporary happenings and, of course, Bollywood gossip.
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