Rajdhani Express is one of the most reputed trains in India. Traveling by Rajdhani Express is supposed to be a luxury and a prestigious affair. But sometimes due to some incidents, the passengers have to go through some serious issues after which they might regret picking that train.
In a recent incident, on the CSMT Rajdhani Express train between Delhi and Mumbai, a passenger found a gross thing in the food served on the train
The passenger named, Yogesh More, ordered an extra omelette for his two-year-old daughter while on the train. When he received the food he was shocked to find a cockroach on the omelette.
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The disappointed passenger took to Twitter and complained about the incident and tagged the Railway Ministry and the Minister of Consumer Affairs, Food and Public Distribution
Addressing the Railway Ministry and the Minister of Consumer Affairs, Food and Public Distribution, Piyush Goyal, he wrote,
16dec2022,We travel from Delhi by (22222). In morning, we ordered extra omlate for baby. See attach photo of what we found! a cockroach? My daughter 2.5 years old if something happened so who will take the responsibilities @PMOIndia @PiyushGoyal @PiyushGoyalOffc @RailMinIndia
16dec2022,We travel from Delhi by (22222). In morning, we ordered extra omlate for baby. See attach photo of what we found! a cockroach? My daughter 2.5 years old if something happened so who will take the responsibilities @PMOIndia @PiyushGoyal @PiyushGoyalOffc @RailMinIndia pic.twitter.com/X6Ac6gNAEi
— Yogesh More – designer (@the_yogeshmore) December 17, 2022
The online support service for Railway users, Rail Seva, responded to More’s tweet,
“Inconvenience regretted. Sir, kindly share PNR no and mobile no in Direct Message (DM)”
Inconvenience regretted. Sir, kindly share PNR no and mobile no in Direct Message (DM)
-IRCTC Official https://t.co/utEzIqAAkm
— RailwaySeva (@RailwaySeva) December 17, 2022
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But it is not clear what action has been taken in the matter.
There have been more than 5,000 complaints on IRCTC related to the quality of food in trains in the past seven months. Minister of Railways of India, Ashwini Vaishnaw said this on Wednesday. He stated,
“It is the continuous endeavour of Indian Railways to provide good quality and hygienic food to passengers as per norms and standards prescribed by the Food Safety and Standards Authority of India (FSSAI)”
He also informed us that from September 2019 the ‘Optional Catering Service’ will be effective in all premium trains including Rajdhani, Duronto, Shatabdi, Gatiman, Tejas, and Vande Bharat.
He also added,
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“In this scheme, passengers are being provided with the option, at the time of booking tickets, to opt out of the pre-paid catering facilities being provided in these trains”
Take a look at how the netizens reacted to this pathetic incident:
It’s the india way of taking things for granted. I’ve travelled in 2nd AC on a special train & to my surprise it was indeed special with cockroches all over the coach & there was no way rather than just compromising.
Why should the complaint be raised??Can’t this be taken care?— Sri Krishna Sai (@SriKrishnaSai14) December 17, 2022
Railway will respond after getting the PNR details..but why & for what reason the passenger should be compensated financially? Fortunately not asked for job in railways? It was a blunder and railway will take up the issue with IRCTC..
— Anil (@Anil58734034) December 17, 2022
Only Bad and non hygiene food will available in railway that is Universal truth. It was our mistake to get food for kids from railway canteen.
Avoid having railway food for any age group.— Sreenivas (@Srinuydlp) December 18, 2022
@AshwiniVaishnaw
I think Railway Qayamat tak Taraqqi nahin karega in this things
Every indians know about Quality of Railway Tea, Railway Food and Railneer(Water) when Railway Officials and Ministers know this?— Ayan Khan (@BeingAyanKhan) December 18, 2022
They just take pnr and Ph. number but no resolution or they might just create a ticket and close it stating that it’s resolved pathetic response/service from @RailMinIndia
— venkatanaveen (@naveenpv59) December 17, 2022
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Let’s hope the Indian Railways take care of the matter and the situation improves. The railways should take hygiene seriously as they are also responsible for the health of their passengers.
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