With millions of passengers using trains every day around the nation, train travel is a vital component of India’s vast transportation network. Many Indians chose trains as their preferred means of transportation because of their cost and wide reach. It is one of the biggest rail networks in the world, promoting trade and tourism while offering millions of people reasonably priced travel.
By connecting rural and urban regions, this enormous network fosters social mobility and regional growth. It promotes economic growth by facilitating commerce by linking industrial hubs to markets and raw material suppliers. Because they provide distinctive travel experiences and highlight India’s rich cultural past, railways are also essential for boosting tourism. It is fair to say that Railways act as the lifeline of our country.
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Nonetheless, the Indian Railways has several hygienic and comfort-related issues that negatively impact passengers’ overall travel experiences. Passengers frequently complain about a variety of problems, including bad food, dirty restrooms, and faulty seating arrangements.
Recently, a similar kind of passenger’s complaint of not accessing drinking water on a train journey has gained widespread attention online. Since being shared, people have been talking heavily about the post. Not only this but also the official accounts of Indian Railways also reacted to the incident.
Railways passengers complained about not getting drinking water on the train
Recently, one man documented his harrowing journey experience and posted a video on social media. In the video, he expressed frustration at being denied bottled water along with several other passengers. The man described the ordeal on social media platform X (formerly known as Twitter).
In his post, he highlighted his struggle to find water while traveling on a train on 28th April. On X, Abhinav Singh posted a video of the incident, along with the caption, saying,
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“Struggle for water in Indian railway is for real. I was not alone 5 more people wanted water. I was about to break the door fir ek ne bottle laake diya!! Pathetic @IRCTCofficial.”
Struggle for water in Indian railway is for real. I was not alone 5 more people wanted water.
I was about to break the door fir ek ne bottle laake diya!!
Pathetic @IRCTCofficial pic.twitter.com/1D8IWp4wy3— Abhinav Singh (@ProteinEnforcer) April 28, 2024
In the above-mentioned video, the man can be seen banging on a train door and pleading with an employee for a water bottle. The situation escalated into a heated argument before the passengers were eventually given water.
Other users responded angrily to the incident
Needless to say, the incident sparked various kinds of reactions on social media. While some users criticized the service quality and called for improvements, others pointed out issues such as a lack of change from railway staff. Several comments also recommended bringing personal water bottles or ensuring better water availability on trains.
“What the hell of service is this @RailwaySeva totally service downgraded 😐”
— K…….k…. (@KaranKu19635368) April 28, 2024
Now I day’s indian railway condition is pathetic, trains are running late withoutany reason, washrooms are stinking like anything and railway staffs are behaving like dictator
— Pradeep Kumar (@prads3110) April 30, 2024
Third world se pata nahi kab oopar ayege hum har cheez mein. The biggest irony is, many don’t acknowledge the problems and say ‘sab changaa si’.
We need to hold all systems accountable.
— Sunderdeep – Volklub (@volklub) April 29, 2024
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Indian Railways reacted to the whole controversy
Upon seeing the controversy getting big, the Indian Railway Catering & Tourism Corporation responded to the above-mentioned post. They asked for the passenger’s travel details and mobile number, expressing regret for his experience. In their tweet, they wrote,
“Sir, we regret the experience you had. Request you to share pnr and mobile no”
Sir, we regret the experience you had. Request you to share pnr and mobile no
— IRCTC (@IRCTCofficial) April 29, 2024
Rail Samachar Bureau also acknowledged the issue, apologizing for the inconvenience and assuring an investigation into the root cause. They wrote,
“Sir, apologies for the inconvenience, sir. Your complaint regarding the struggle for water in Indian railways is being addressed. We’ve raised it and are investigating the root cause to ensure smoother experiences in the future.”
Sir, apologies for the inconvenience, sir. Your complaint regarding the struggle for water in Indian railways is being addressed. We’ve raised it and are investigating the root cause to ensure smoother experiences in the future.
— Rail Samachar Bureau (@RSBPrayagRaj) April 30, 2024
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