Zomato Responds After Man Shares Photo Of Dead Lizard In Chicken Biryani He Ordered

Maintaining food hygiene standards is absolutely crucial in the food industry, as providing meals that meet customer expectations is a fundamental responsibility. When hygiene standards are neglected, it not only leads to a poor dining experience but can also result in serious health risks. Not only that, but it also leaves customers with a traumatizing memory. One such incident occurred in Hyderabad, where a family’s dining experience took a shocking turn when they discovered a dead lizard in their meal.

A man based in Hyderabad ordered Chicken Biryani via Zomato only to receive an unexpected surprise with it

An unsettling food experience of a man named Vishwa Aditya who hails from Hyderabad is going viral on the internet. The viral social media post shares how the man lived in Amberpet’s DD Colony and had ordered chicken biryani from the well-known Bawarchi Hotel through the Zomato food delivery service.

Like every customer who orders food from delivery services, he was also looking forward to having a satisfying meal. But to his horror, as he began to dig into the biryani, he discovered a dead lizard nestled among the rice and chicken. To say that the sight would have been highly traumatizing for him and his family would be a sheer understatement.

The post, which was shared by Telugu Scribe and was written in Telugu highlights,

“Live Lizard in Chicken Biryani at Loni Bavarchi Hotel Hyderabad RTC Cross Road

Vishwa Aditya from DD Colony, Amberpet ordered chicken biryani online on Zomato

The family members alleged that the chicken biryani brought by Zomoto Boy had a lizard

The family members got worried as the management of Bavarchi gave a careless answer”

Here have a look at the whole post

హైదరాబాద్ ఆర్టీసీ క్రాస్ రోడ్ లోనీ బావర్చి హోటల్లో చికెన్ బిర్యానిలో ప్రత్యక్షమైన బల్లి

అంబర్పేట డిడి కాలనీ కి చెందిన విశ్వ ఆదిత్య ఆన్లైన్లో జొమాటోలో చికెన్ బిర్యానికి ఆర్డర్

జొమోటో బాయ్ తీసుకువచ్చిన చికెన్ బిర్యానిలో బల్లి వచ్చిందని కుటుంబ సభ్యుల ఆరోపణ

బావర్చి యాజమాన్యం… pic.twitter.com/5h0x1fltiQ

— Telugu Scribe (@TeluguScribe) December 2, 2023

Soon after the post began circling around, Zomato took to the comment section and gave a response

Following the shocking discovery, Zomato responded promptly, taking immediate steps to address the issue with the affected family. Zomato took to the comment section and wrote,

“We have identified the issue and spoken to the customer. We take this very seriously and are working on appropriate next steps.”

Check it out,

We have identified the issue and spoken to the customer. We take this very seriously and are working on appropriate next steps.

— Zomato Care (@zomatocare) December 3, 2023

This incident serves as a powerful reminder of the critical importance of food safety and hygiene in the restaurant and food delivery industries. The distressing experience faced by Vishwa Aditya and his family underscores the need for restaurants and delivery platforms like Zomato to prioritize strict quality control measures.

Every now and then we get to hear such stories and it is truly unsettling. With growing modernization and busy lifestyles people will order more than dine in at restaurants. Therefore, it is the responsibility of the delivery service majorly the restaurants that are affiliated with the platforms to ensure the greatest hygiene.

What are your thoughts on this news? Do share via the comments below.