A Bengaluru-based techie recently documented his experience of ordering food via Zomato during his train journey from Mumbai to Pune. The passenger Sunny R Gupta, shared this on the social media platform, X (previously Twitter). The post went viral in no time.
During his journey, a prompt on the Zomato app asked Sunny to enter his Passenger Name Record (PNR), and due to that, he opened Zomato on his phone. Intrigued by it, he thought of giving it a try and placed an order for Triple Schezwan Rice.
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The passenger shared his experience of ordering food on the train via Zomato
He documented the procedure of ordering Triple Schezwan rice to be delivered to his train in an X thread that went viral on social media. Gupta wrote on X,
“Decided to skip ordering from the attendant and give Zomato on Train a chance. Found this hotel serving Triple Schezwan Rice. I have an option to choose delivery at any upcoming station. Picked Panvel”
Decided to skip ordering from the attendant and give Zomato on Train a chance.
Found this hotel serving Triple Shezwan Rice. I have an option to choose delivery an any upcoming station. Picked Panvel! pic.twitter.com/8FZkKC9MAZ
— Sunny R Gupta (@sunnykgupta) November 27, 2024
Passengers can also order food up to four days in advance and can cancel their order any time before preparation begins.
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They allow you to book 4 days in advance. And cancel anytime before preparation starts. pic.twitter.com/FJmvcZuMqc
— Sunny R Gupta (@sunnykgupta) November 27, 2024
Gupta’s screenshot displays that he ordered food worth ₹465 to be delivered to his berth on the Mumbai to Pune train. The train, however, was running late while the Zomato delivery agent had arrived at Panvel already. He wrote on his X thread,
“The train is running delayed and Zomato says my food is prepped and waiting at the station. Previous station was Thane, next up Panvel”
The train is running delayed and Zomato says my food is prepped and waiting at the station.
Previous station was Thane, next up Panvel!
— Sunny R Gupta (@sunnykgupta) November 27, 2024
Revenge on Zomato
He jokingly remarked that this way he was taking revenge on Zomato, as the delivery was on time but he was running late.
In the following update, Gupta wrote,
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“This is probably the first time I am taking revenge on @zomato. Food delivery guy is waiting for me and I’m running late. My message to Zomato: This is not the experience I wished you to have. I would like to thank you for your patience. As a token of appreciation, I will pay Rs 50 tip extra on my next order.”
This is probably the first time I am taking revenge on @zomato. Food delivery guy is waiting for me and I’m running late.
My message to Zomato: This is not the experience I wished you to have. I would like to thank you for your patience 🤧. As a token of appreciation, I will pay…
— Sunny R Gupta (@sunnykgupta) November 27, 2024
He shared the “moment of truth” as the train arrived at Panvel station, by posting a video showing food being delivered to him by the delivery man. Gupta wrote,
“Alright so he is here! Smooth handover. Polite guy”
Moment of truth. pic.twitter.com/0feT6lJSau
— Sunny R Gupta (@sunnykgupta) November 27, 2024
Gupta’s overall experience
Gupta mentioned that he was satisfied with the overall service, the only flaw that he pointed out was that despite instructions given to the restaurant by Zomato itself, the restaurant didn’t send cutlery, which was inconvenient on a train. He mentioned in the post,
“Will raise it with Zomato to ensure the hotel gets to know about the issue”
But alas, no spoons were sent.
Back to the roots, haath se khao 😁— Sunny R Gupta (@sunnykgupta) November 27, 2024
Will raise it with Zomato to ensure the hotel gets to know about the issue.
Food is sufficient though. 😁 pic.twitter.com/SI6tOgDxXf
— Sunny R Gupta (@sunnykgupta) November 27, 2024
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Here is the viral thread,
So I’m travelling to Pune after a while.
By train from Mumbai!Happened to open @zomato and saw this prompt to enter my PNR! pic.twitter.com/5Jo6vJst3S
— Sunny R Gupta (@sunnykgupta) November 27, 2024
Few netizens shared their personal experiences in the comment section
This feature is there for quite sometime, the problem is railways is very unpredictable with timings and gets late a lot, so food might get cold.
— Tanmay Aeron (@TanmayAeron) November 27, 2024
I also tried this yesterday…
It’s really a good experience…✨ Thanks @zomato pic.twitter.com/Q3qc6Ua3Zr— Who_Am_I ⚔️ (@GhshArijit) November 27, 2024
I tried couple of times..Worked like a charm
— திருச்செங்கோட்டார் | तिरुचेंगोटार | 🇮🇳 (@tiruchengottar) November 27, 2024
I ordered a medium size pizza last time I was on train which cost me about 460 something. Train was running late for about 2 hours. The pizza was cold and the experience was not so good.
— Citizen 🧢 (@Isle00001) November 27, 2024
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The IRCTC is so much overpriced dude. Zomatoing is a W these days.
— Soumyajit (@S_D4ss) November 27, 2024
Just ordered biryani for my train journey on @zomato .
This company never fails to surprise you. They can literally do anything. Unmatched product. pic.twitter.com/FIdHCrEls5
— Devyanshu Mahajan ⚡️ (@DevyanshuMahaj1) November 25, 2024
Sunny Gupta’s post has garnered a million views so far.
Have you ever tried ordering food from Zomato on a train? Let us know in the comments.
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