Here’s What Zomato Customer Care Said After A Man Found A Sharp Object In The Food He Ordered

In yet another alarming incident of finding foreign objects in food delivered by Zomato, a man discovered a sharp object in his meal. Expressing his further discontent, he shared that Zomato’s customer care response over the matter was far from satisfactory. Instead of addressing the issue promptly and taking necessary actions, the support team’s lackluster and repetitive response left him frustrated and concerned about the safety and quality standards maintained by the food delivery service.

A man named Kumar Aryan ordered food from Zomato but found sharp objects in it

A concerning incident has come to light as a man took to LinkedIn to report finding a sharp object in a dish he ordered from Zomato. The man shared that he had ordered Afghani chaap and a couple of rumali rotis, only to discover a sharp object embedded in the chaap. This shocking discovery has undoubtedly raised serious questions about the safety and quality standards upheld by the food delivery giant.

The distressed customer expressed his deep disappointment via his post. All of this emphasizes how this incident has shaken his trust in Zomato’s commitment to ensuring customer safety.

Despite reaching out to the company’s customer care, he noted that the responses he received were only repetitive

As if finding a foreign object in food was not disappointing enough that the man had to go through more. All thanks to the customer care team of Zomato. He expressed his frustration over the interaction with a Zomato representative after he complained about his experience with the food. However, the response from customer care was not satisfactory.

He described the conversation as extremely poor, noting that the representative repeatedly copy-pasted the same content instead of addressing his concerns directly. Despite multiple requests for a phone call to discuss the issue and explore potential solutions, the representative refused, leaving the customer feeling unheard and dissatisfied.

The customer wrote in his post about how important it is to have genuine human interaction in an era dominated by artificial intelligence and automated responses. He argued that while technology has its place, it is crucial for companies to maintain a human touch in customer service. Addressing his post to Zomato, he urged the company to start putting some part of its marketing budget into helping its teams understand how to be human.

Here, have a look at his entire caption

The man also shared the screenshot of the conversation with the customer care team

Many LinkedIn users took to the comment section and shared similar experiences

Zomato has apparently refunded the man

Seems like Zomato has not made a response to the post but has refunded the man which we got to know via his own comment on this post. His comment read as we quote,

“Zomato, seems like y’all have refunded the amount to me but this was never about the money. I want to pay it back to you and would love to get on a call with you so that we can figure out how I can send back the refund.

The post wasn’t about the hashtag#money.

Also belated Happy Birthday, loved the print advertisements”

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