Zomato Responds After Customer Receives Non-Veg Momos Instead Of Veg During Navratri

Food delivery apps like Zomato and Swiggy are in high demand and are widely used by people all over. Nothing feels as good as ordering your favorite food items from your chosen restaurants. The e-commerce food aggregators also provide attractive discounts to satisfy their customers.

But sometimes everything doesn’t go as planned, and the customers often complain about receiving the wrong food items, wrong delivery, and late delivery. Recently, a man shared his grievance on social media upon receiving non-veg food, instead of the veg one.

A Zomato customer took to X and shared that he was delivered non-veg momos instead of veg ones during Navratri

A person named Akash Gupta took to the social media handle X (formerly Twitter) and disclosed that he ordered veg momos from a Wow! Momo outlet, through Zomato. He claims to be a pure vegetarian and the fact that this blunder happened during Navratri made him more frustrated.

Akash Gupta shared photos of the food packet received by him and tagged Zomato and Wow! Momo on X. The photos display the food packet sealed with a “non-veg” label. He also shared a screenshot of his order summary which clearly mentions he had ordered vegetarian pan-fried momo, veg moburg, and a soft drink from a popular food joint.

As per his post, he ordered a combo of Veg Pan Fried Momos, Veg Moburg, and Pepsi from Wow! Momo.

Gupta wrote on X,

“Hello @Wowmomo4u, @zomatocare @zomato, I’m pure vegetarian and I ordered veg things but I got all nonveg items from your outlet , and the bad things is navratri going on how you can make this big mistake, there is clearly mention item detail”

The post has been removed by the user later.

Zomato promptly responded to the mix-up and promised to resolve the complaint

Responding to the post, the company wrote.

“Hi Akash, this is one big mix-up. It’s very serious and certainly not what we stand for. Mind sharing the order ID via DM so that we can resolve it ASAP”

Hi Akash, this is one big mix-up. It’s very serious and certainly not what we stand for. Mind sharing the order ID via DM so that we can resolve it ASAP. https://t.co/jcTFuGT2Se

— Zomato Care (@zomatocare) April 15, 2024

Even the momo joint, Wow! Momo sincerely apologized for the mix-up. The food joint wrote,

“Dear Akash! We sincerely apologize for any inconvenience. We would never want something like this to be happen. Requesting you to please share your invoice and contact details at [email protected] so that we can get in touch with you”

Dear Akash! We sincerely apologize for any inconvenience. We would never want something like this to be happen. Requesting you to please share your invoice and contact details at [email protected] so that we can get in touch with you.

— Wow! Momo (@Wowmomo4u) April 15, 2024

Last year, for delivering non-vegetarian food to a customer who ordered vegetarian food, the fast food chain McDonald’s and Zomato were jointly fined Rs 1 lakh by Jodhpur’s District Consumer Dispute Redressal Forum.

Have you ever experienced such a mix-up while ordering food via food delivery apps? If yes, let us know in the comments section below.