Home Viral News IndiGo Responds After Passenger Criticizes Crew For ‘Unprofessional Behavior’ During 5-Hour Flight Delay

IndiGo Responds After Passenger Criticizes Crew For ‘Unprofessional Behavior’ During 5-Hour Flight Delay

4 minutes read

Traveling by air often comes with high expectations, especially given the significant cost involved. However, when flights get delayed or the experience falls short, it can leave passengers feeling frustrated and disappointed. A Kolkata-based man recently shared a similar ordeal, recounting how his IndiGo flight was delayed by five hours, along with the absolutely ‘unprofessional behavior’ of the cabin crew, leading to an appalling experience.

Passenger shares appalling experience with IndiGo Airlines with an astonishing 5-hour delay

For quite some time, IndiGo Airlines has been receiving a lot of criticism for its below-average services. With a recent happening, the airline has again come under scrutiny. This happened after a Kolkata-based passenger, Ritham Bhattacharjee, publicly shared his disappointment over a distressing travel experience.

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“I am writing to express my disappointment and frustration with the appalling service I experienced on my recent flights with Indigo. The incidents occurred on January 6th, 2025, on flights from CCU to MAA (PNR Q8TL7E) and MAA to CCU (PNR T7TPJX).”

Taking to LinkedIn, Bhattacharjee recounted his ordeal from January 6, when his flight from Kolkata (CCU) to Chennai (MAA) was delayed by an astonishing 5 hours. What made matters worse was that passengers were forced to remain inside the aircraft for the entire duration of the delay.

“The CCU-MAA flight was delayed by an unacceptable 5 hours. Passengers were forced to sit inside the aircraft for the entire 5-hour delay, which is unacceptable.”

Bhattacharjee via his post shares how the compensation provided during the delay, which was a mere packet of chips and a cookie, was both inadequate and insulting, given the inconvenience caused to travelers. He described the airline’s service as “appalling” and expressed frustration over the lack of proper communication or arrangements for passengers during the prolonged delay.

“To add insult to injury, the compensation offered was a paltry packet of chips and a single piece of cookie.”

To make matters further worse, a heated argument took place between Ritham, the passenger, and the cabin crew of IndiGo

As a frequent flyer with IndiGo, Ritham Bhattacharjee expected a smooth and professional experience. However, his recent journey left him utterly disillusioned. In addition to the prolonged delay of his Kolkata to Chennai flight, Bhattacharjee faced uncooperative and rude behavior from the cabin crew, which escalated his frustration.

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He shared how the attendants on both legs of his journey displayed unprofessional conduct, with the team on the return flight being particularly discourteous. This led to a heated exchange, further souring his perception of the airline.

“Furthermore, the customer attendants and air hostesses on both flights displayed unprofessional behavior. Specifically, the attendees named Eram and team on the return flight were extremely uncooperative and rude.”

Bhattacharjee expressed shock at how IndiGo, a carrier he once trusted, seemed to prioritize cost-cutting over customer satisfaction. He remarked that the airline’s status as a low-cost carrier should not come at the expense of providing basic respect and service to passengers.

“As a loyal customer with many pleasant memories of flying with Indigo, I was shocked by this experience. It seems that InterGlobe Aviation’s focus on being a low-cost airline has resulted in low-cost services, but at the expense of customer satisfaction.”

He urged the airlines to take necessary actions.

Have a look at the whole post

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IndiGo responds with a generic apology

As Ritham Bhattacharjee’s LinkedIn post detailing his unpleasant experience with IndiGo Airlines gained traction, the airline quickly responded in the comment section. IndiGo issued a standard apology, stating,

“This is not the kind of experience we’d like our customers to have. Please allow us some time to connect with you.”

Indigo reply

While the response acknowledged the issue, it failed to address Bhattacharjee’s specific grievances, leaving many questioning the sincerity of the airline’s customer service approach.

Indigo reply for bad service

Here is how netizens have been reacting to the whole matter

Bhattacharjee’s post garnered significant attention, with netizens reacting in a variety of ways, almost unanimously resonating with his ordeal. However, many also gave their views that were different than this.

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Check out some of the comments,

 

 

 

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Have you ever had a similar experience with IndiGo? If so, do share via the comments below.

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