IndiGo Responds After Woman Claims Her Mother Was Robbed On Flight

Getting robbed is not a new phenomenon, but experiencing it mid-flight is certainly unusual and alarming. This unsettling scenario came to light recently when a Mumbai-based founder shared her concerns on the social media platform X, revealing how her mother was almost robbed during an IndiGo flight. To say that this news is going viral all over the internet would be a sheer understatement.

SheSays Founder alleged mid-flight robbery attempt on IndiGo flight, disappointed with the uncooperative behavior

An unusual and troubling incident has come to light where a passenger allegedly attempted to rob others during a flight. Trisha Shetty, founder of SheSays, shared on social media how her mother was almost robbed mid-air while flying with IndiGo on flight 6E 17.

Sharing this troubling news, Trisha mentioned that the airline staff placed her mother’s handbag in the overhead compartment. While she was asleep, a fellow passenger reportedly took her bag.

Not just this, in fact, the passenger even rummaged through it. Fortunately, her mother woke up in time to catch the passenger returning the bag and making excuses.

Dear @IndiGo6E my mom got robbed on your flight 6E 17. Flight crew kept her handbag in the overhead. When she fell asleep,a passenger took her bag. Luckily she woke up when he was replacing her bag. Your crew refused to help her file a complaint. They made excuses for thief 1/2

— Trisha Shetty (@TrishaBShetty) December 6, 2024

Her next set of text expressed her frustration with IndiGo, accusing the airline crew of being uncooperative and reluctant to address the issue. She revealed that the thief had allegedly gone through the belongings of several passengers, with some complaining to the crew.

However, the staff, according to Shetty, dismissed the situation and failed to file a complaint. It was thanks to supportive fellow passengers that her mother was able to retrieve her belongings.

It’s thanks to fellow passengers who supported mom that she got her stuff back. Many other passengers complained that the thief was also going through their stuff. Your crew handled the situation terribly. Hoping to have this resolved, being robbed mid air is deeply troubling.

— Trisha Shetty (@TrishaBShetty) December 6, 2024

Soon after the Tweet began circulating, IndiGo came forward to give a generic response

Soon after Trisha Shetty’s tweet detailing her mother’s alarming mid-air robbery incident began circulating on social media, IndiGo was prompted to respond. However, the response again was generic and not satisfactory.

The airline expressed concern over the situation and requested Shetty to share her contact details via direct message for further assistance. The response read,

“Ms Shetty, we are concerned to hear this and wish to connect with you regarding the same. Requesting you to please share your contact details via DM so that we may assist you at the earliest. ~Team IndiGo”

Ms Shetty, we are concerned to hear this and wish to connect with you regarding the same. Requesting you to please share your contact details via DM so that we may assist you at the earliest. ~Team IndiGo

— IndiGo (@IndiGo6E) December 6, 2024

While the reply acknowledged the incident, many found it to be a typical corporate response, lacking immediate action or acknowledgment of the gravity of the situation.

Here is how netizens reacted to the whole incident

Many netizens took to the comment section and expressed their disappointment with the recurrent irresponsibilities on IndiGo’s part. Have a look at some noteworthy comments.

Your mother is lucky she got her bag back. Travelling by Indigo has become traumatic. Two years back, my husband fell/rolled down from top of the metal ramp. He was badly injured but the airhostess was rude. It took many months fr my husband to recover

— Prema Parthasarathy (@PPrema28) December 7, 2024

I had problem at banglore airport. Worst airline . Behave unethical and scamed us by saying that you are late for boarding and had to pay extra for connecting. My own ward train journey had to be cancelled,therefore loss . इंडिगो एयरलाइन चोर हैं !!

— Rudra (@rpng85) December 7, 2024

New achievement unlocked in budget airlines. We have to now be careful with our belongings like in a bus or a train.

— Vanamali (@1nemali) December 7, 2024

Here is how netizens reacted to the generic response by IndiGo.

How will you assist them now, that the thief has already the deboarded and gone? Your staff is totally untrained. If you pay peanuts you’ll get monkeys.

— Priyesh Shah IRS (@Priyesh23425554) December 7, 2024

Chatbot mode activated!

— Bikram Bora (@BikramJBora1) December 7, 2024

Worst airline. The memory of my flight with you gives me trauma

— NJERI K (@heez_k) December 8, 2024

@IndiGo6E please train your crew on how to correctly handle such situations. Else we have no option but to stop flying your airline.

— Nikita 🇮🇳 (@nivesingh) December 7, 2024

Worst Airline

— Insha A Chauhan (@abumushir2013) December 7, 2024

IndiGo ranked among worst airlines globally, however, the airline questions report credibility

This year, the AirHelp Score Report 2024 ranked IndiGo among the worst airlines globally, placing it at 103rd out of 109 airlines analyzed. The report’s findings sparked widespread criticism, with many alleging that IndiGo’s performance, be it customer service, on-time performance, and passenger satisfaction, has significantly declined.

However, IndiGo has refuted these claims, questioning the report’s credibility. According to a statement by the airline, the methodology and sample size from India were not disclosed, and the compensation guidelines used did not align with global aviation standards. Therefore, IndiGo dismissed the report’s findings as unreliable.

However, with the service that IndiGo has been providing in recent years, it seems like the airline has sure downgraded. What are your thoughts on this recent controversy? Do share your views via the comments below.