A woman recently took to X (formerly known as Twitter) to share her experience, alleging that a Zomato delivery agent “verbally abused” her office staff for being 10 minutes late in receiving the order. She expressed her disappointment with the delivery service, highlighting the rude behavior of the agent. However, her post sparked a backlash among netizens, many of whom criticized her.
A woman alleged that a Zomato delivery agent verbally abused her staff over a delay in collecting the order
A Maharashtra woman named Radhika Bajaj found herself at the center of online criticism after sharing an unpleasant encounter with a Zomato delivery agent. According to Bajaj, the delivery agent verbally abused her office staff due to a 10-minute delay in collecting an order.
ADVERTISEMENT
She shared her experience in a post on X (formerly known as Twitter) and also tagged Zomato and its CEO, Deepinder Goyal. In her post, she expressed frustration over the agent’s behavior. Her post read,
ADVERTISEMENT
“Due to being 10 minutes late in receiving the order, this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato, why don’t you focus on improving the behaviour of delivery boys.”
Due to 10 mins late in receiving the order this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato why don’t you focus on improving behaviour of delivery boys@zomato @zomatocare @deepigoyal
— Radhika Bajaj (@radhika_bajaj) October 20, 2024
 Now you may wonder why she would receive a backlash when it was the delivery guy who abused her staff. Well, the reasons are quite justified.
Netizens got divided on her tweet and many started slamming her
Soon after Bajaj made the post many netizens took to the comment section and gave varied opinions. The majority started slamming her for not understanding the pressures delivery workers face daily.
Bajaj further clarified that,
Advertisment
“The concern is just that no one has right to abuse anyone like this. Everyone deserves a respect. Be it a delivery boy or be it CEO of company.”
The concern is just that no one has right to abuse anyone like this. Everyone deserves a respect. Be it a delivery boy or be it CEO of company!
— Radhika Bajaj (@radhika_bajaj) October 20, 2024
Netizens did not entirely justify the actions of the delivery agent but however, mentioned that even a slight delay can hinder a delivery agent’s ability to meet the next targets, which in turn affects their earnings and job performance. Furthermore, many also mentioned how it will also reduce the taste of the food that you have ordered for yourself.
ADVERTISEMENT
Have a look at some other responses made by the netizens.
The audacity to say just 10 min late.
How stupid it is to even tweets such things.— Mr.Wayne🇮🇳 (@Ashwinnn_007) October 20, 2024
Usko 8k milta hai
Kya utney me vo din bhar Wahi intezar karey— कालू मदारी आया (@Zojilapass1) October 20, 2024
ADVERTISEMENT
Cos he is losing money in that wait for 10 minutes. You got a call at the time delivery guy arrives and even more, an estimate WHEN he is going to arrive. Why didn’t YOU instruct your office person to be ready on-time for the pickup?
— Aman Sharma (@amansharmadb) October 20, 2024
Ten minutes is too much of a delay. It will also reduce the taste of the food and you will then rate the restaurant less than what they deserve. Your office personnel should have collected on time if they had nothing else to do and assuming they were delegated the task on time.
— Abhilash C (@abhilashc1981) October 21, 2024
Zomato also took to the comment section and swiftly apologized, however, many netizens found it not needed
Understanding the point of Radhika Bajaj, Zomato took the comment section and apologized for all the inconvenience she and her office staff faced. Their comment read,
ADVERTISEMENT
“Hi Radhika, we sincerely apologise for the disrespectful behaviour of the delivery partner. This is not acceptable, and we’re committed to addressing it seriously. Please be assured, we’re looking into this matter and will reach out to you soon with an update.”
Hi Radhika, we sincerely apologize for the disrespectful behavior of the delivery partner. This is not acceptable and we’re committed to addressing it seriously. Please be assured, we’re looking into this matter and will reach out to you soon with an update.
— Zomato Care (@zomatocare) October 20, 2024
Many netizens replied to Zomato requesting not to take action against the delivery agent for such baseless complaints.
Stop entertaining baseless complaints, Zomato
— Conscience matters (@Opportunistshoo) October 20, 2024
@zomato kindly don’t take any action against delivery boy, just let them know , be nice to him please 🙏🏾
— risk (@Nneetu111) October 20, 2024
What are your thoughts on the matter? Do you think it is the delivery agent’s fault or should the customers also be aware of their orders and be ready to receive it? Do share your views via the comments below.
