Zomato Responds After Man Complains Of Delivery Agent Stealing Parcel From His Basket

Food delivery apps marked a major change in how people access their meals. Smartphones have become a gateway to instant convenience. What once was a special service to cater mainly to urban professionals has grown into a mainstream ecosystem that connects millions of consumers, restaurants, and delivery partners. These platforms promised speed, variety, and ease, reshaping eating habits and redefining the hospitality industry. Yet, alongside their rapid growth, a growing list of problems has emerged.

However, what is shocking is that concerns are no longer limited to food alone. Safety and trust have also become pressing issues. A recent social media post accuses a food delivery executive of taking a parcel from the basket outside a neighboring apartment while making a delivery. Although the post did not gain widespread traction, the company responded to it and promised to take the issue seriously, indicating the complex challenge platforms face in tracking last-mile delivery.

AI generated by Google Gemini

Zomato customer alleges delivery executive stole his parcel while delivering order

Recently, a serious complaint was shared on social media that has raised concerns over delivery accountability. It all happened when a customer alleged that a delivery executive linked to Zomato stole the parcel while delivering the food.

As per the post, the complainant, named Ashish, had reported that a delivery boy, who had come to deliver a parcel to a neighboring flat, had stolen a parcel that had been kept in the common basket of the property. He had also said that the incident had been recorded on CCTV cameras. Ashish had asked the company whether they could help him with the problem or whether they should approach the police.

While tagging Zomato Care in the post, Ashish wrote,

@zomatocare Your delivery guy who came to deliver to our next flat has stolen our parcel from our basket. I do have the video recording as well. Would u like me to give it to police or u r there to support on this, let me know.

@zomatocare Your delivery guy who came to deliver to our next flat has stolen our parcel from our basket. I do have the video recording as well. Would u like me to give it to police or u r there to support on this, let me know.

— Ashish (@ashishrbehera) January 8, 2026

How did Zomato respond to the above-mentioned complaint?

In reaction to the issue, the official X account of Zomato Care customer service acknowledged the concern and considered the claim “extremely concerning.” The company also confirmed that the matter was treated seriously and asked for more information in order for an investigation to take place. Zomato Care wrote,

Hey Ashish, this is extremely concerning for us, and we’re taking this seriously. Please DM us your order ID, so that we can take this up with our delivery partner, and get back to you with an update.

Hey Ashish, this is extremely concerning for us, and we’re taking this seriously. Please DM us your order ID, so that we can take this up with our delivery partner, and get back to you with an update. https://t.co/jcTFuGT2Se

— Zomato Care (@zomatocare) January 8, 2026

Even though Zomato did not address the matter further, it is clear that the platform is going to coordinate with its delivery service to investigate the matter. As of the latest update, no further clarification or outcome has been shared publicly.

Nevertheless, this incident throws the focus again on safety, trust, and accountability with regard to delivery services and applications. Delivery services in apartments have become contactless, and there are points for delivery drops. Residents do not have to receive their deliveries and have to rely on the delivery people to deliver them, so theft allegations are not trivial. As a result, delivery security has thus become a concern. Such incidents hold a great deal of significance for firms like Zomato in terms of ensuring timely communication, transparent investigation, and clear-cut accountability mechanisms.

What is your take on this incident? Do share with us in the comment section of this article.