Zomato reply on food bill difference

Are you a foodie who constantly scans the menus of your favourite restaurants on your smartphone using an online food ordering app?

Yes! This is the reality of today’s world. Many of us are now preferring ordering food online when we don’t want to anywhere. And it’s all possible because many meal delivery applications have emerged over the past several years, making it simple to order food online. However, there are situations when the ease of ordering food from your preferred restaurant with a single click has a cost.

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Many of us didn’t take a look at how these applications did their work and how many eateries are adjusted with them. Since anything has advantages, it also has disadvantages because every coin has two sides.

order food on zomato
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The most common disadvantage of ordering food online is it is quite pricey sometimes in contrast with ordering food offline. Sometimes, we ignore these things because all we want is our convenience but some people, on the other hand, hit hard on these price discrepancy issues.

Something similar went happened recently when a Zomato customer brought attention to the startling price discrepancy between ordering the same dish offline and online on social media.

LinkedIn user compares Zomato online bill with offline bill

Rahul Kabra, a performance marketing manager, recently published two photographs of identical restaurant orders with various prices on LinkedIn. The meal comes with mushroom momo, vegetable fried rice, and veggie black pepper sauce.

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He paid Rs. 512 (plus CGST and SGST) for the offline purchase, but when he purchased lunch through Zomato, he paid Rs. 689 (with an Rs. 75 discount). If the costs are determined, buying food online costs 34% (or Rs. 178) more than buying it elsewhere.

Zomato online vs offline price difference
Linkedin/Rahul Kabra

Using apples to apples as a comparison, Kabra wrote the post, saying,

“Proof that #Zomato wants to earn more money per order than the food service provider.”

The post went viral and the company attracted a lot of flack from the users. Many other users went on to highlight their own anecdotes related to this which further worsen the situation for Zomato. But, now Zomato responded to this whole controversy and made it clear what exactly happens.

Zomato responds to the price difference controversy

However, the company made it clear that it does not have any influence on the prices enforced by the restaurant partners. Zomato went on to say that it had shared the customer’s comments with the restaurant partner.

In response to Kabra’s post, Zomato emphasized that it has no influence over the costs established by its affiliate eateries. It said,

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“Zomato being an intermediary platform between a customer and a restaurant, does not have any control over the prices implemented by the restaurant partners on our platform.”

The business went on to say that they had given the restaurant partner notice of the customer’s criticism and urged them to look into the matter. In their statement, they added,

“That said, we have conveyed your feedback to the restaurant partner and have requested them to look into this.”

In addition, some readers who commented on Kabra’s post pointed out that there are other expenses to take into account when purchasing food online. For instance, users emphasized that buyers must appreciate how such applications save the time spent travelling to the store and bringing the meal home.

Users have also mentioned how websites like Zomato make sure that clients receive food delivery to their doorsteps regardless of the weather.

zomato delivery boy
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As a seasoned content writer with a passion for storytelling, Vaishali strives to capture the essence of current events and share impactful stories with a global audience. With a background in journalism and a commitment to delivering accurate, timely, and engaging news content, she aims to shed light on diverse perspectives and provide insightful analysis. Throughout her career, she has honed her skills in researching and writing, ensuring that readers receive comprehensive and compelling content to read. For the last 2 years, she has worked on various beats, from entertainment and sports to national and global politics.