Zomato Responds After Customer Receives Kadai Chicken Instead of Kadai Paneer

Order mix-ups on Zomato are not unheard of, and yet another incident has sparked discussion online. A customer recently took to X (formerly Twitter) claiming he had ordered a vegetarian item but instead received its non-vegetarian version. The post quickly gained attention, with many users sharing similar experiences. Responding to the complaint, Zomato assured that the issue would be investigated and appropriate action taken.

Customer takes to X to share disappointment after veg–non-veg order mix-up on Zomato

A recent post on X has brought attention to yet another order mix-up involving Zomato. The incident, shared by a user with the handle @AnandSh04170935, highlighted the experience of a customer named Harsh Tripathi, who said he received a non-vegetarian dish despite ordering a vegetarian meal. The post quickly gained traction, sparking concern among users over food delivery accuracy.

According to the details shared, Harsh Tripathi had ordered Kadai Paneer from a restaurant partnered with Zomato. However, to his shock, the delivered item turned out to be Kadai Chicken. Expressing his frustration, the customer wrote,

“Seriously disappointed @zomato. As a vegetarian, I ordered Kadai Paneer and was delivered Kadai Chicken. This is not a small mistake. Such mix-ups can deeply hurt sentiments and trust. Please resolve this immediately.”

The complaint emphasized how such errors go beyond inconvenience and can impact personal beliefs.

To support the claim, the user also shared a photograph of the bill as evidence. The receipt clearly mentioned “Kadhai Paneer” as the ordered item, along with details such as the date (27/02/26), time (13:01), and order type marked as delivery.

The bill further listed the item quantity, pricing breakdown, GST charges, and a grand total of Rs 140, indicating that the order placed was vegetarian, thereby reinforcing the customer’s experience.

Have a look at the whole tweet

Anand Singh/Twitter

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Here is how Zomato reacted

Soon after the post began gaining attention on X, Zomato was quick to respond to the concern. Acknowledging the seriousness of the issue, the company expressed regret and assured the user that the matter would be investigated promptly in coordination with its restaurant partner.

In its reply, Zomato stated,

“Hi Anand, this is extremely upsetting for us as we deeply respect your dietary preferences. Please allow us some time to look into this with our restaurant partner, and we’ll get back to you with an update.”

Have a look,

Hi Anand, this is extremely upsetting for us as we deeply respect your dietary preferences. Please allow us some time to look into this with our restaurant partner, and we’ll get back to you with an update.

— Zomato Care (@zomatocare) February 27, 2026

The response aimed to reassure the customer while highlighting the platform’s stance on respecting individual food choices and resolving such complaints.

Naukri.com

Now, while the fault may lie with the restaurant partner, Zomato must take cognisance, as such incidents don’t seem to die down. What are your thoughts on this? Do share them in the comments below.