Online meal ordering has been increasingly popular in India in recent years. Food delivery services have become a crucial component of the Indian food business as a result of the development of digital technology and consumers’ growing need for convenience.
The increased use of smartphones and the Internet is one of the main factors propelling the expansion of food delivery services in India. More and more individuals in India can now use online meal delivery services thanks to the quick development of digital infrastructure and the low cost of cell phones.
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As a result, food delivery services now have access to new marketplaces that will help them reach more people and grow their clientele. However, as their reach increases, problems with services also rise.
Despite the many advantages of meal delivery services, there are a number of difficulties they must overcome. One of the biggest challenges is the issue of food safety and hygiene. With the increasing number of food delivery orders, there is a greater risk of food contamination and order mix-ups.
Swiggy faced criticism after a customer claimed that she got non-veg in the veg dish
Taking to Twitter, a customer named Natasha Bhardwaj, who claimed to be a pure vegetarian, claimed that she got a piece of non-veg in a vegetarian Biriyani. On Twitter, she wrote,
If you’re a strict vegetarian (like me) think twice before ordering from @Swiggy ! I ordered biriyani rice with aloo which is clearly MARKED AS VEGETARIAN on the platform and I found a piece of meat (could be chicken, mutton or anything!) in the rice. Such grave errors are something that are unacceptable specially when it comes to MY BELIEFS.
Not only this, but she also shares her ordeal about how Swiggy’s customer care service reacted to it initially. She added,
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And on top of that swiggy executives are least bothered – they said that the restaurant clearly said that the items are non-veg and they don’t know why it’s marked as veg on Swiggy, and Swiggy wanted us to talk to the restaurant directly to solve the issue! They just said you can share your feedback with us which we will pass on to the restaurant – as if that would cure the mental trauma I had to face on receiving non vegetarian food. I’ve attached a recording of the conversation with Swiggy executive. Furious ! #BoycottSwiggy
If you’re a strict vegetarian (like me) think twice before ordering from @Swiggy !
I ordered biriyani rice with aloo which is clearly MARKED AS VEGETARIAN on the platform and I found a piece of meat (could be chicken, mutton or anything!) in the rice.
Such grave errors are… pic.twitter.com/h7K57CPML4
— Natasha Bhardwaj (@bhardwajnat) April 11, 2023
Soon her tweet went viral and as Natasha has a blue tick Twitter account, her tweet attracted a lot of reactions, not only from commoners but also from some Twitter celebs.
Swiggy responds to Natasha’s complaint
Upon seeing the matter going off out of hand, Swiggy realizes its mistake and said,
Hi Natasha, such mix-ups are not expected from our restaurant partners, and we’d like to take a closer look. Can you help us with your order ID? ^Kaarthik
Hi Natasha, such mix-ups are not expected from our restaurant partners, and we’d like to take a closer look. Can you help us with your order ID?
^Kaarthik
— Swiggy Cares (@SwiggyCares) April 11, 2023
Twitter reacted to the matter and slammed Swiggy
Complaint to Swiggy then Lodge a complaint with the Food Safety and Standards Authority of India (FSSAI) then File a consumer complaint after that you can file a civil suit against @Swiggy for breach of contract & claim compensation for the mental harassment for wrong delivery.
— ADV. ASHUTOSH J. DUBEY 🇮🇳 (@AdvAshutoshBJP) April 11, 2023
@AdvAshutoshBJP, any legal action an individual can take if such a thing happens? Because if this happened to me, I would be pretty pissed off. No amount of a refund would calm me down, especially given the reply from chat support.
— Mohit Sharma (@mohitsharmadl) April 11, 2023
Natasha, swigy never accepts any mistakes at all, either it is delivery agent or restaurant or even customer when they ask for refund! best to avoid swigy and uninstall for peace of mind…they believe refund coupon for 20 or 30 rs is solution for all the mess they cause
— nick ch (@nethenpost) April 11, 2023
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Since prevention is better than cure, I always order from only veg restaurants. At least it diminishes the chances of getting bones and all in my food.
— Devanshu Pawan Mishra (@devanshupmishra) April 11, 2023
This is pathetic , good thing I already dont like swiggy now will never use
— Sankalp (@csankalp) April 11, 2023
What do you think about this controversy?
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