Zomato Responds After Customer Complains About Price Mismatch Between App Payment & Restaurant Bill

During the past decade, food delivery apps have revolutionized the way people consume and order food. Zomato and Swiggy are some of the major players who have contributed to changing the food ordering industry across India and around the world. However, during this rapid growth and expansion, some major challenges are being faced by these apps. One of the most common complaints revolves around pricing transparency and hidden charges.

Users are complaining about how the total cost incurred on these apps includes various additional costs such as delivery fees, packaging fees, and fees charged by the app itself. Recently, a user on social media shared a similar experience with Zomato and a restaurant called Burggrill. The user stated that he was confused after seeing that he was charged Rs 310 on the app, whereas the physical copy of the store’s bill only shows Rs 280. Now, Zomato has reacted to the whole incident.

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Customer flags price difference between app order and restaurant receipt

Recently, a customer named Mukul Verma raised a very strange issue on social media. He spotted a price difference between the amount paid on the food delivery platform and the bill provided by the restaurant. On X (formerly Twitter), the customer expressed concern about the issue and tagged customer support accounts.

In his tweet, he has tagged @zomatocare and @JaagoGrahak, stating that he was charged Rs 310 on the food delivery platform, while the bill provided by the restaurant showed that he was supposed to pay Rs 280. He was unsure about the amount that was supposed to be paid, but suspected that the food delivery platform might be overcharging customers.

In his tweet, he wrote,

@zomatocare @JaagoGrahak zomato takes Rs 310 from me & @burgrillIndia gives me Rs 280 bill.. who is correct , i dont know.. zomato is seriously charging more from customer .. #fraud #zomatofraud

@zomatocare @JaagoGrahak
zomato takes ₹310 from me & @burgrillIndia gives me ₹280 bill..
who is correct , i dont know..
zomato is seriously charging more from customer .. #fraud #zomatofraud pic.twitter.com/1XiWhDgbJ2

— Mukul Verma 🇮🇳 (@mukulverm) March 12, 2026

As per the screenshots posted by the customer in the post, it is clear that the customer had ordered a burger from a restaurant outlet called Burggrill located in Dehradun. As per the order summary displayed by the food-ordering app, it is clear that the cost of the burger ordered by the customer was Rs 358. But at the same time, it is also mentioned that a coupon of Rs 125 had been applied to the order. The amount finally paid by the customer for ordering the burger was Rs 310.89.

However, as per the bill generated by the restaurant, the total amount paid by the customer for ordering the food was Rs 280. The difference between the two amounts is Rs 30.

How did Zomato react to the incident?

The complaint did not go unnoticed. Within a short period of time, the customer support team at Zomato replied to the tweet, acknowledging the complaint raised by the customer. While replying to the complaint on Twitter, the company said:

Hi Mukul, we’re reviewing this and will share an update.

Hi Mukul, we’re reviewing this and will share an update.

— Zomato Care (@zomatocare) March 12, 2026

The short reply from the company suggested that they were taking note of the complaint. However, the company did not give a detailed explanation about the price difference cited by the customer.

What do you think about such pricing mismatches that are happening with food delivery apps? Do let us know in the comments section of this article.