IRCTC has always been making headlines for various reasons all over the internet. Most of the time social media is flooded with complaints about their services which majorly includes the food served by them. There have been a lot of cases where the passengers shared their grievances on Twitter and the complaints were addressed by Railway Seva, the Railway support account.
When it comes to train travel, food is an important factor to consider during the journey. Sometimes accessibility of food is limited or few passengers refrain from eating outside food. Railway catering services make it easier for passengers to have the meal of their choice on the train. The Railway catering services have both vegetarian and non-veg options for the travelers.
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But another factor that comes into consideration is the price of the food served by IRCTC. There have been previous complaints about the price and quality of the food. The charge for the food served is often on the costlier side.
In a recent incident, a passenger shared a photograph of an IRCTC food bill showing nearly 66% GST which caught everybody’s attention
The passenger of Puri-Mumbai LTT SF Express took to Twitter(X) and wrote a post by sharing a photo of an IRCTC food bill. The food bill showed a wrong grand total with nearly 66% GST. The PNR number of the train was also mentioned in the post. The tweet read
“What is happening in the IRCTC FOOD system”
The man tagged @IRCTCofficial, @eCateringIRCTC, @RailwaySeva. He also went on and tagged @RailMinIndia and several notable personalities and asked them to take a look at the incident. He tagged @AshwiniVaishnaw, @PiyushGoyalOffc, @narendramodi, @raosahebdanve, and @DrSJaishankar in the tweet.
@IRCTCofficial, @eCateringIRCTC, @RailwaySeva
PNR- 8405082013
What is happening in the IRCTC FOOD system.
On food we have 66% CGST & IGST.#IRCTC@RailMinIndia need to take a look at this @AshwiniVaishnaw, @PiyushGoyalOffc, @narendramodi , @raosahebdanve, @DrSJaishankar pic.twitter.com/rsTqUrBCep— SanketShelke (@sanketshelke_) August 11, 2023
On his purchase of meals worth Rs. 1,025, the passenger wrote about the bill showing 2660 GST. There were several comments on the tweet where netizens attempted to calculate the correct grand total. Among those comments, the passenger got a response from the Railway Seva.
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IRCTC responded to the traveler’s complaint about the faulty bill
Considering the complaint, IRCTC asked the passenger’s phone number to address the issue. Railway Seva wrote,
Sir, kindly share mobile number preferably in Direct Message (DM)
Sir, kindly share mobile number preferably in Direct Message (DM) – IRCTC Official
— RailwaySeva (@RailwaySeva) August 11, 2023
Take a look at what other passengers have to say about it
This is usual…
i.e. Buy a cup of tea or coffee it will be charged double…If we ask for invoice they refused u for tea or coffee
Because they can’t produce invoice for double amount chargedWe can’t complaint because no invoice available
Sab mile hue h ji….🤣
— Ankit Agrawal (@Ankit101087) August 11, 2023
Total should be =1,686.04 and here it is 1620. Looks like some calculation bug into it. Please look into this, and I’m also surprised that bill having 66% GST on food…@nsitharaman @IRCTCofficial #food@zomato, @Swiggy@zomatocare
Please start e catering service in railway.— Milind Zuge (@milind_zuge) August 11, 2023
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This is really concerning, Please look into this @IRCTCofficial
— Akshay Kakade (@akshaykakade61) August 11, 2023
Atleast you got a bill..!!! Hats off to you. I never got one even after asking.
— Rahul Singh (@rahulsyngg) August 11, 2023
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