IRCTC Responds After Passenger Shares Photos Of Cockroach Found In Vande Bharat Meal

The railways are one of the most convenient modes of transportation in India. To say that it has connected far-off places closer to one another would be a sheer understatement.  Even though everyone lakhs of passengers travel via railway, traveling via train is still one of the most lively experiences. For all the right reasons?

Mostly for all the right reasons. However, that does not mean there are no issues intact with traveling. Recently, a passenger was traveling via the Vande Bharat and shared some shocking images of the meal served there.

A Passenger traveling in Vande Bharat Express shares shocking images of the meal served on the train

For a customer to be satisfied with you, you need to ensure that you are providing prompt and satisfactory service. However, lately, the Indian Railways is failing to do so. In the latest happening, a passenger traveling in Vande Bharat Express shared some shocking images that are to leave you in splits.

Basically, the passenger took to his Twitter and shared his drastic experience with Vande Bharat Where he was served an inappropriate meal. A meal that had a cockroach in it. Yes, you are reading absolutely right.

The passenger with the Twitter username Subodh Pahalajan took to social media in order to share his ordeal. While sharing the whole matter he even shared the images as proof. In the images, one can clearly witness how a chapati has a small cockroach in it. In his post, the Twitterati tagged the IRCTC official handle and wrote as we quote,

“@IRCTCofficial found a cockroach in my food, in the vande bharat train. #Vandebharatexpress #VandeBharat #rkmp #Delhi @drmbct”

@IRCTCofficial found a cockroach in my food, in the vande bharat train. #Vandebharatexpress#VandeBharat #rkmp #Delhi @drmbct pic.twitter.com/Re9BkREHTl

— pundook🔫🔫 (@subodhpahalajan) July 24, 2023

Responding to this, IRCTC said, “Sir our sincere apology for the unpleasant experience…”

The passenger was apparently traveling on Rani Kamalapati (Habibganj)-Hazrat Nizamuddin route. As he discovered the cockroach in his chapati he shared this experience on Twitter. The moment IRCTC came across the post, they apologized. Writing how the matter has been viewed seriously the IRCTC responded by saying that a hefty penalty has been imposed on the service provider. In absolute words, they replied by saying as we quote,

“Sir, our sincere apology for the unpleasant experience. Matter has been viewed seriously . Concerned service provider has been strictly warned to take due precautions during food preparation . Also, a hefty penalty has been imposed on the service provider and monitoring has also been further strengthened at the source kitchen.”

Sir, our sincere apology for the unpleasant experience. Matter has been viewed seriously . Concerned service provider has been strictly warned to take due precautions during food preparation . Also, a hefty penalty has been imposed on the service provider and monitoring has also…

— IRCTC (@IRCTCofficial) July 24, 2023

Netizens are completely shocked by the incident

Even though IRCTC apologized and most certainly provided the customer with a fresh meal this is not how Railways are supposed to provide bad meals. Netizens who came across the post definitely were left with utter shock and anger.

What are your thoughts on this matter? What things should be done via IRCTC to make sure and provide a better service? Do share your thoughts via the comments below.