Cadbury Dairy Milk is a renowned chocolate brand that has become a household name worldwide. Generations of chocolate enthusiasts have cherished Cadbury Dairy Milk because of how different it tastes from other chocolates. Its rich, sweet flavor and smooth, creamy texture have become Cadbury’s benchmark qualities and propelled the brand to the top of the market.
Due to its high milk content, dairy milk was revolutionary when it was first introduced because it gave chocolate a unique smooth and creamy texture. Its distinct taste character and reliable quality are the reasons behind its success. According to the company, the best cocoa beans are mixed with fresh milk from farms in Britain and Ireland to make the chocolate. The blend of ingredients results in a rich, velvety texture and a balanced sweetness that appeals to a wide range of palates.
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With time, Cadbury Dairy Milk has added more tastes and additions to its lineup, including fruit and nut, caramel, and other creative combos. This range of products has assisted the brand in sustaining its appeal and adjusting to shifting consumer preferences.
However, over the years, Cadbury Dairy Milk has encountered difficulties and disputes despite its success. Customer complaints have occasionally resulted from problems with quality control, such as contamination or ingredient variances. Despite the fact that in response to these obstacles, the company has strengthened quality control procedures and kept lines of communication open with clients over the years, problems with their products are still persisting.
In a similar vein, recently, a Hyderabad man complained on social media about finding a fungus in his Dairy Milk chocolate. In response to the complaint, Cadbury tried to control the situation with a composed reply. However, the matter has become the talk of the town, and currently, people are talking about how Cadbury’s products face problems frequently.
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Hyderabadi man finds fungus in his Cadbury Dairy Milk chocolate, shares the incident on social media.
In Hyderabad, there has been another Cadbury Dairy Milk-related incident. A user going by the handle @gooooboll posted pictures of two chocolates of Cadbury that were unwrapped and contaminated with fungus. Interestingly, the production date was January 2024, indicating that they should have been safe to eat for a further twelve months. Nevertheless, the buyer was really disappointed with the chocolates’ quality.
In his post on X, formerly known as Twitter, the user wrote,
“The manufacturing of these dairy milk is January 2024, expiry is best before 12 months from manufacture. Found them like this when I opened it. Look into this @DairyMilkIn”
The manufacturing of these dairy milk is January 2024, expiry is best before 12 months from manufacture.
Found them like this when I opened it. Look into this @DairyMilkIn pic.twitter.com/ZcAXF2Db6x
— That Hyderabadi pilla (@goooofboll) April 27, 2024
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How did Cadbury react to the whole incident?
In response to the above-mentioned post, Cadbury’s official account offered a URL for resolving complaints. In its reply, Cadbury wrote,
“Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write (cont) http://ms.spr.ly/l/6013YMaTS”
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write (cont) https://t.co/ZJ4i7U06o2
— Cadbury Dairy Milk (@DairyMilkIn) April 29, 2024
Here’s how people reacted to the claims and Cadbury’s response
Despite Cadbury’s response, people are reacting to the incident, with many denouncing the company for what they saw as a careless strategy. In the post’s comment section, people are still referring to past incidences involving worms in Cadbury goods which had already left many customers with a bad taste.
Stopped buying Cadbury about 10 years back. Had issues like worms, similar to photos, hard & when broken turns into powder. I Avoid these products. https://t.co/caOThNMJd9
— Shankar (@kmt_zj) April 28, 2024
new edition Cadbury with natural(fungi) substance https://t.co/UMRLDtC3lq
— దీష్ 🥛 (@EX911XE) April 28, 2024
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Some people speculated that the fungal problem may be the result of regional storage issues. So, they didn’t put the direct blame on the corporation. Many people also concluded that it happened because of changing weather conditions.
It’s all because of something called “chocolate bloom.” When your chocolate goes from warm to cold and back again, it can change its chemical structure.This happens because the cocoa butter in the chocolate melts and separates from the rest of it, making it crystallize.
— Thirumal Rao Vanaparthy (@ThirumalWnp) April 28, 2024
Might be bcz of extreme weather conditions and nature of the product, switching of temperature making it like this.
Whatever but it is wrong
— CK Agarwal (@CKAgarwal9) April 28, 2024
Such thing happens when retailer switch off fridge in night and on in morning due this product get effected especially during summer and the particular type u choosen is not best selling so may went through on off procedure for longer duration
— vivek nambiar (@aviveknambiar) April 29, 2024
What do you think about this incident? Share your thoughts with us in the comment section.
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