Online food delivery platforms are meant to make life easier, but sometimes they land in controversy over customer trust. A recent complaint against Zomato has gone viral after a customer alleged that a listed restaurant did not even exist at the given location. The issue has sparked concerns about verification processes and platform accountability. Taking to social media, the customer accused the company of misleading users and committing fraud. Zomato reacts.
Customer accuses Zomato of restaurant location fraud, calls out the platform on X
On 24th January, a customer shared a screenshot of a restaurant listing on Zomato for Raj Darbar, located in Girwa, NH Balicha Bypass, Near Bridge, Hiran Magri, Udaipur, which claims to serve North Indian, Chinese, and fast food. As per the listing, the outlet shows an average cost of Rs 250 for one and is registered under the legal name Indra Kumar Garg.
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However, the customer alleged that the restaurant does not exist at the given address, claiming the location shown on the app leads to an empty or non-operational site. Calling out the platform publicly, the user wrote in Hindi,
“Aap logo customers ke sath kya fraud kar rahe ho” (What kind of fraud are you committing with customers?)
The customer further added,
“Is location pe to yeh restaurant hai hi nahi” (This restaurant doesn’t even exist at this location).
The customer further questioned Zomato’s verification process, alleging,
“Bina dekhe hi aap log restaurants ko onboard kar rahe ho” (You are onboarding restaurants without even verifying them).
The post tagged @zomato and @zomatocare, reigniting concerns over fake listings, customer trust, and the accountability of food delivery platforms.
Have a look at the whole tweet
@zomato @zomatocare hi zomato team aap logo customers ke sath kya fraud kar rahe ho main is restaurant pe gaya iske location ke hisab se par is location pe to yeh restaurant hai hi nahi or bina dekhe he aap log restaurants ko onboard kar rahe ho https://t.co/8jo01jnHOB pic.twitter.com/sWu0s1RZcv
— Surajpal Singh (@singh2029_singh) January 24, 2026
Zomato responds to customer’s fake restaurant complaint, promises investigation
Zomato was quick to acknowledge the complaint after the customer, Surajpal, publicly accused the platform of listing a restaurant that allegedly does not exist at the given location. Responding to the viral post, the company wrote,
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“Hey Surajpal, thank you for bringing this to our notice. We’ll get this checked.”
Hey Surajpal, thank you for bringing this to our notice. We’ll get this checked.
— Zomato Care (@zomatocare) January 25, 2026
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The reply signaled that the issue had been noted and would be investigated, amid rising concerns about fake restaurant listings.
When the customer later asked for an update, Zomato reiterated that the matter was under review, replying,
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“We are working on your concern. Please allow us sometime so that we can share an update with you.”
We are working on your concern. Please allow us sometime so that we can share an update with you.
— Zomato Care (@zomatocare) January 27, 2026
However, as days passed, users began questioning the pace and transparency of the response.
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Eventually, on January 29, Zomato followed up with another message, saying,
“Hi Surajpal, please apna registered mobile number humare saath DM par share karein taaki hum aapko update dein sakein.” (Hi Surajpal, please share your registered mobile number with us via DM so that we can update you.)
Hi Surajpal, please apna registered mobile number humare saath DM par share karein taaki hum aapko update dein sakein. https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) January 29, 2026
While the brand maintained communication, the delayed resolution has sparked debate online over how efficiently platforms handle customer complaints and verify restaurant authenticity.
What are your thoughts on this? Do you think platforms should verify listings more strictly? Share your views in the comments below!
