The scorching heat in the summer months calls for ice cream. With online grocery delivery apps, it has now become easier to order and satisfy one’s cravings. Everyone wants their order to reach their addresses in perfect condition especially when it comes to ice cream. But, recently a doctor from Bengaluru had a disappointing experience when she received her ice cream tub with gross ‘oily, frothy liquid.’
This unfortunate scenario caught the public eye when the doctor posted pics of the gross ice cream on social media platform, X.
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Dr. Nandita Iyer took to X and posted a picture of the ‘liquid’ she observed in the ice cream she ordered from Zepto’
Dr. Nandita Iyer is a food and health columnist who ordered the Amul vanilla gold ice cream from the online grocery app, Zepto. She shared her concern on what Amul is adding to their ice creams nowadays after she encountered the oily and frothy liquid she saw in the ice cream. Nandita Iyer reported that she opened the ice cream instantly after delivery, and saw that the oily frothy liquid had separated out. She expressed the condition of the ice cream as “gross stuff”.
She also criticized Zepto for delivering a spoiled product and not keeping their freezer powered on. She took to X and voiced her concern over the quality of Amul ice cream, she wrote,
“Wonder what Amul is adding to their ice creams these days. Ordered Amul vanilla gold from @ZeptoNow and opened it instantly. An oily frothy liquid has separated out. Gross stuff.”
Wonder what Amul is adding to their ice creams these days. Ordered Amul vanilla gold from @ZeptoNow and opened it instantly. An oily frothy liquid has separated out. Gross stuff.
Also, this Zepto store isn’t keeping its freezer powered on for sure. pic.twitter.com/Hs0gDB8pua
— Dr Nandita Iyer (@saffrontrail) May 18, 2024
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The post went viral in no time and it was flooded by comments from the public.
Zepto acknowledged the viral post and responded to the woman’s tweet
Zepto responded to the post and assured their assistance over the matter. Zepto wrote,
“Hi, We regret this unpleasant experience. Could you please DM us your
registered contact details or order ID? Our team will shortly get in touch with you.”
Hi,
We regret this unpleasant experience. Could you please DM us your registered contact details or order ID? Our team will shortly get in touch with you.— Zepto Cares (@zeptocares) May 18, 2024
Take a look at how netizens reacted to the viral ice cream post
Several users shared their disappointing experiences with ordering dairy items from Zepto. Some criticized the quality of Amul products.
The standard of all Amul’s products have gone down the drain…… Some serious checking needs to be done by the Commissioner of Food Safety & the Assistant Food Controllers of every Indian city.
This is a serious matter. Only entertaining us with d cute Amul girl will not do!— Sanghamitra Malik (@Ilovehyderabad) May 18, 2024
Had ordered milk which split after boiling. Zepto wanted pics of the packet (who keeps them?!) so no refund.
The next time it happened and I sent pics they said “need real time pics or videos”. Is it standard practice to take videos of boiling milk? But thankfully got a refund.
— Mukta Lad (@naggymoodles) May 18, 2024
Exact same experience with Amul gold vanilla ice cream ordered via Zepto. Surprisingly the regular Amul ice cream turned out fine.
— UrbanPoor Millennial (@ShiraleyC) May 18, 2024
Just bought this today from a local store, quality is as good as always. Maybe yours was expired or wasn’t kept frozen for a long time.
— Prakhar Tandon | dualite.dev (@PrakharTandon29) May 18, 2024
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i had simillar experiences with zepto many times and stopped ordering ice creams. prefer zomoto for food items
— seetharaman sikamani (@seetha1971) May 18, 2024
Experienced the same.. I thought it could be sugar syrup.. Generally dont prefer Amul, but ended up with that due to lack of Arun icecream that day. Left with Regret. Arun is x times better than its competitors.
— Harsha (@hjasti) May 18, 2024
It’s an emulsifier – milk fats and other ingredients have separated; mostly has not gone bad; if you run it through mixer; and re-freeze and halfway through, run it again through mixer and again put in mixer; the Ice cream would be as good as new.
Unless it’s a frozen desert.
— Aditya Nandode (@TaiyouSun) May 19, 2024
The last 3 times I ordered dairy from Zepto I had food poisioning (in Mumbai) – 3 times in a row! Have stopped ordering fresh goods from them now despite how fast and good the service is, just can’t risk it.
Zepto clearly expanded too fast and don’t have chilled storage capacity
— Hélène du .P Menagé (Fernández) (@Helene_G_du_P_M) May 18, 2024
It looks like they’re selling Frozen Dessert in the name of an ice cream. Why because the frozen desserts are made of vegetable oil / fats, flour and sugar. Especially palm oil is mainly used in it , which is hazardous
— Hello Bro ! (@urstruly_bro) May 19, 2024
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Has similar experiences with zepto for any items that fall under the frozen category. They definitely have problems.
— Cubicle Central (@cubicle101) May 18, 2024
From the above discussion, it seems like Zepto needs to keep a check on the dairy items and improve their storage qualities.
Have you ever had such an experience upon ordering from Zepto? Let us know in the comments.
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