An IndiGo passenger flying IndiGo from Chandigarh to Delhi encountered an issue at the check-in counter when two different scales displayed different readings for the same piece of luggage. The passenger reported a discrepancy raising concerns about the accuracy of the weighing machines at the airport.
The passenger explained that he initially suspected an issue because the weighing scale reading displayed a weight that seemed heavier than his bag. When he voiced his concerns to the IndiGo staff member at the counter, he was asked to weigh his bag on a different belt. However, when he did so, the second scale also showed a different reading, further fueling his doubts.
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The passenger documented the incident and shared when he shared it on social media, the video went viral
The passenger by the name, Daksh Sethi posted the video on Instagram writing,
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“Chandigarh Airport. 30th Jan, ’25. Around 16:00 hrs @indigo.6e Counter. Same Bag. Two counters. Two different weights. 2.3 KGs difference”
Shocked by the incident, he further questioned the trustworthiness of the weighing machines, stating,
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“Can these weighing systems be manipulated? I hope this is just a rare technical glitch. My bag didn’t feel as heavy as the scale indicated, so I checked it on another belt as suggested by the staff. To my shock, it displayed a completely different weight! Such inconsistencies shake our trust in the system. I hope this issue is taken seriously.”
Here is the viral video
View this post on Instagram
The incident has raised widespread concern among travellers regarding the reliability of airport equipment
They also questioned the possible implications for baggage handling and fees.
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One user wrote,
“This has happened with me and my husband almost 3 times in the last 5 years.”
Another remarked,
“Airports have been scamming us clearly!”
Another user commented on the need for proper calibration of the weight scales,
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Weighing scale needs calibration. This should be taken care by BHS supplier as well as airport operators.
Someone also added,
“I have gone through this. I travelled 4 airports on the same trip with the same luggage on my way back there was an increase in 12 kgs in total of my entire luggage. 3 items in total. It was just impossible. Forget shopping or adding more items my bags should have had a weight reduction because things had been eliminated during the trip. Was travelling alone with a child to a different state and it was quite the harassment.”
Read more: IndiGo Responds To Being Rated Among The World’s Worst Airlines
As the clip went viral, IndiGo responded to it
IndiGo issued a statement in response to the viral video, saying,
“Hi, we appreciate you bringing this to our attention. We’d like to inform you that the weighing machines are calibrated and certified by the airport operator at regular intervals. Be assured, we have shared your feedback with the relevant team. Thank you for your understanding, and we look forward to welcoming you onboard again soon.”
The incident has reignited arguments about baggage weight discrepancies at airports.
Have you ever faced something like this before? Let us know in the comments.
