Zomato Responds After Customer Complains About Receiving Fungus-Contaminated Milk Cake

A customer recently took to social media platform X to share a deeply disturbing experience that was bound to leave anyone shocked. He alleged that a milk cake ordered through the popular food delivery platform Zomato was infested with fungus, making the sight truly horrifying. What should have been a simple food order quickly turned into a serious health concern. To call the incident alarming would be a sheer understatement. The tweet eventually prompted Zomato to issue a response.

Zomato customer flags scary incident of receiving fungus-infested food

A Zomato customer recently took to social media platform X to share a frightening experience that has sparked serious concerns around food safety. The X user, with the username @AviGupta155921, alleged that a food item he ordered turned out to be unfit for consumption. His post quickly drew our attention due to the alarming nature of the claim and the potential health risks involved.

In his tweet, the customer wrote,

“URGENT. I received fungus-infested Milk Cake in Order #7688285760.”

He went on to explain the impact it had on his health, stating,

“Consuming this has caused me to vomit and fall ill. This is a severe food safety violation.”

What should have been a routine order reportedly escalated into a distressing and physically unsettling experience.

To further strengthen his claim, the user mentioned that he had proof to back his allegations.

“Please look into this immediately. I have photos as proof.”

He added this while tagging Zomato and its customer care handle. The attached images were meant to corroborate his version of events and underline the seriousness of the situation.

The disturbing tweet soon gained enough traction thereby prompting Zomato to respond.

Have a look at the whole tweet

@zomato @zomatocare URGENT. I received fungus-infested Milk Cake in Order #7688285760. Consuming this has caused me to vomit and fall ill. This is a severe food safety violation. Please look into this immediately. I have photos as proof. #FoodSafety #Zomato pic.twitter.com/egVNxmVnKe

— Avi Gupta (@AviGupta155921) January 14, 2026

Zomato responds as customer demands accountability and immediate action

Responding to the alarming complaint, Zomato acknowledged the customer’s experience and expressed regret over the incident. In its reply, the platform stated,

“It’s really unfortunate to hear what you have gone through, Avi. Rest assured, we’ll take this up with the restaurant partner.”

It’s really unfortunate to hear what you have gone through, Avi. Rest assured, we’ll take this up with the restaurant partner.

— Zomato Care (@zomatocare) January 14, 2026

While the response indicated that the matter would be escalated to the concerned outlet, it did little to immediately address the health concerns raised by the customer.

Unsatisfied with the reply, the customer responded firmly, demanding concrete action rather than assurances. He wrote,

“I demand the following immediately: A full refund of the order amount and an investigation into the restaurant’s hygiene standards to prevent this from happening to others.”

Emphasising the seriousness of the issue, he reiterated that this was not an isolated inconvenience but a serious food safety lapse.

Backing his demands, the customer once again highlighted that he had evidence to support his claims.

“Please find the attached photographic evidence of the moldy food. I await your urgent response.”

I demand the following immediately:
– ​A full refund of the order amount.
– ​An investigation into the restaurant’s hygiene standards to prevent this from happening to others.
​Please find the attached photographic evidence of the moldy food. I await your urgent response. pic.twitter.com/ZAQXbxxEot

— Avi Gupta (@AviGupta155921) January 14, 2026

His follow-up underscored growing consumer expectations for accountability and swift redressal, especially when health and safety are at stake.

It is noteworthy that despite the customer sharing photographic evidence and reiterating his concerns, Zomato is yet to issue any further response or clarification, which many may find disappointing, if not deeply concerning. What are your thoughts on this incident – do share them in the comments below.