Food delivery apps have made ordering meals easier than ever, but occasional delivery mishaps still leave customers frustrated. One such incident has recently surfaced on social media after a customer alleged that his food order arrived in a broken container, leaving the meal spilled, cold, and in poor condition. The complaint, shared on X (formerly Twitter), has sparked discussion online about delivery standards and packaging practices used by restaurants and food delivery platforms.
The customer shared a photo of the damaged delivery on X
The complaint was posted by X user Koushik Vijay, who tagged Zomato and its customer support handle Zomato Care while requesting a refund.
ADVERTISEMENT
In the post, the customer shared an image showing biryani spilling out of a cracked clay pot. The earthen container appears to have broken from the side, allowing rice to fall out through the hole and into the outer packaging.
Referring to his order (Order No. 7970531161), he wrote:
“Pot has been broken, cold food and stale food. Lot of biryani got spilled into cover. Need refund.”
The photo attached to the post shows rice grains falling out of the broken pot, with some of the food scattered outside the container as well.
Advertisment
Order : 7970531161
Pot has been broken, cold food and stale food. Lot of biryani got spilled into cover.
Need refund .@zomato @zomatocare pic.twitter.com/cWgDovEZlI— Koushik Vijay (@KoushikVijay_) April 7, 2026
Advertisment
Zomato Care responded to the complaint
Responding to the customer’s complaint, Zomato Care acknowledged the issue and assured that the matter would be reviewed by its team.
ADVERTISEMENT
In its reply to X, Zomato Care wrote:
“Hey Koushik, our team is getting this checked and will get back to you with an update.”
Hey Koushik, our team is getting this checked and will get back to you with an update.
— Zomato Care (@zomatocare) April 8, 2026
ADVERTISEMENT
The response suggests that the company has initiated a review of the complaint and may provide a resolution after verifying the order details.
This incident sparks concerns over packaging in food delivery services
As online food ordering continues to grow in popularity, platforms like Zomato rely on restaurants and delivery partners to ensure orders reach customers in good condition. However, incidents involving fragile packaging occasionally lead to complaints and refund requests.
ADVERTISEMENT
Food industry experts often recommend that restaurants use sturdier packaging for delivery orders, particularly when serving dishes in delicate containers such as clay pots.
The incident highlights the importance of careful packaging and handling in the fast-growing food delivery ecosystem.
What are your views on this incident? Have you faced any such problem with food delivery? Let us know in the comments.
