Blinkit Responds After Customer Complains Of Receiving Expired Bread With Fungus

The mode of purchasing daily necessities has seen a complete revolution in the last few years. It is no longer necessary to visit a nearby supermarket; everything can be purchased from the comfort of our homes with just a few taps on a phone. Quick delivery services, such as those offered by Blinkit and Flipkart, which promise to deliver within 10 to 30 minutes, have become one of the most significant advancements in e-commerce today.

Nevertheless, the speedy development of this industry has raised several concerns, especially regarding the delivery partner welfare, sustainability, viability, and product quality. Quality management becomes an important factor while dealing with high volumes of perishables. For instance, recently, a complainant pointed out that an instant commerce site named Blinkit delivered expired bread with fungus. Not only this, but the company also denied a refund request. The company later responded to the complaint. However, the complaint had gone viral on social media by that time.

Customer shares photos of moldy bread ordered from Blinkit

It all started when the netizen Harnidh Kaur shared some photos of a packet of multigrain sandwich bread on the social media platform X, formerly known as Twitter. The customer alleged that the bread delivered by the delivery app company Blinkit had passed its expiry date by three days and was moldy in multiple places.

In her post, the customer complained about two factors – firstly, the state of the product itself; secondly, how the platform allegedly failed to give a refund despite the same. Along with the photographs of moldy patches on the bread, Harindh says,

Arre bhaiya @letsblinkit why do you send expired bread and then refuse to refund. There’s literal fungus on it and it was 3 days past date! Gross.

Arre bhaiya @letsblinkit why do you send expired bread and then refuse to refund. There’s literal fungus on it and it was 3 days past date! Gross. pic.twitter.com/JWVjYZhWhC

— Harnidh Kaur (@harnidhish) May 24, 2026

How did Blinkit respond to the allegations?

In response to the complaint, Blinkit apologized to the consumer on X, adding that the experience described was not in line with its service standards. They also sought out the registered number of the consumer and order details through direct messaging for further inquiry into the issue. The company wrote,

Hi Harnidh, we are extremely sorry for the unpleasant experience. This is not what we aim to deliver. Kindly share your registered mobile number and order ID via DM, so we can get this checked and assist you further.~BB

Hi Harnidh, we are extremely sorry for the unpleasant experience. This is not what we aim to deliver. Kindly share your registered mobile number and order ID via DM, so we can get this checked and assist you further.~BBhttps://t.co/9JYEnuHqG2

— Blinkit (@letsblinkit) May 24, 2026

The complaint went viral, with netizens reprimanding Blinkit from all sides

The video quickly went viral, receiving thousands of likes and comments. Users expressed shock over the state of the bread, and some even shared their own stories of purchasing expired or nearly expired products from quick commerce channels. Users wondered how these products made it through the inventory system and into the hands of consumers.

Have a look at some of the reactions:

Blinkit is the worst – they send rotten eggs , puja oil that caught fire and never worked , steel plates worse than aluminium..
List is endless . Their prices are way higher than other apps .
Rotten dry vegetables too
NO REFUND whatsoever ever !
Shame on you @letsblinkit

— Karuna Gopal (@KarunaGopal1) May 25, 2026

Their slogan is last minute app – Now this is beyond that. pic.twitter.com/y58Z5EUwCx

— Unity Sentinel (@sankartweets) May 25, 2026

In time, I think all of us will go back to buying from the supermarkets and small grocery stores. Even Urban company will see a decline in business since they can’t provide apt services for the price whereas your local electrician and plumber called via reference provides the…

— Sidd (@sidcooks31) May 25, 2026

Sabka yehi haal hai. I recently ordered from @zeptocares and received products where the expiry date was removed intentionally and then no support was provided.

— Hardik Bhatia (@hrdkbhatia) May 24, 2026

This is deliberate. Quick commerce stores routinely push expired/moldy stock when fresh ones are out, then stonewall refunds. Classic cost-cutting scam.

— Neerajxplains (@NeerajExplains) May 25, 2026

Who is checking their dark store rooms for quality? Just too many incidents like this, with food and grocery items one shouldn’t take a chance. Blinkit is also more expensive than Zepto.

— Parul (@parulnagpal) May 25, 2026

This situation highlighted once again the issues surrounding the problem of maintaining quality control within dark stores and warehouses for ultra-fast delivery systems.

What do you think about this incident? Do share your thoughts with us in the comments section of this article.