Zomato Responds After Restaurant Owner Says He Was Paid Zero Rupees Despite ₹6000 Sales

In a rather eye-opening incident, a restaurant owner took to X exposing how his Zomato earnings were slashed down to zero despite recording decent sales for an entire week. Shockingly, the same thing happened again the very next week. To say that the tweet prompted Zomato to respond would be a sheer understatement.

Restaurant owner alleges zero payout despite sales on Zomato

A restaurant owner named Tulasi Nandan Addanki, who is associated with Zomato, recently took to X to share his frustration with the food delivery platform. Despite making decent sales in a one-week cycle, he claimed that his net payout was reduced to zero.

In his post, he directly tagged the platform and wrote,

“@zomato @zomatocare Stop looting money from us. Despite having a sale, I got zero payout. All sale amount transferred to Zomato in the name of commission and Ads. Such a fraud company with fraud account managers.”

To support his claims, he attached screenshots of his settlement breakdown from Zomato’s dashboard. In one cycle (01–07 September), his total customer payable amount stood at Rs 5,644.80, but after deductions like Rs 1,032.91 as service & payment mechanism fees, Rs 460.09 as government charges, and a large chunk of Rs 4,151.80 as “investments in growth services & miscellaneous deductions,” his final payout was marked Rs 0.

Similarly, in the next cycle (08–14 September), he had Rs 6,491.73 in customer payable, yet deductions such as Rs 1,366.72 as service fees, Rs 561.34 as government charges, and Rs 4,563.67 in growth services deductions again left him with Rs 0 net payout.

The attached screenshots not only reflected his frustration but also acted as proof to back his allegations.

Have a look at the whole tweet

@zomato @zomatocare Stop looting money from us. Despite having a sale, I got zero payout. All sale amount transferred to zomato in the name of commission and Ads. Such a fraud company with fraud account managers. pic.twitter.com/OdfvJx9Zxd

— Tulasi Nandan Addanki (@tulasinandan_a) September 21, 2025

Soon after the post was made public, Zomato responded with a generic reply

Soon after Tulasi Nandan Addanki’s post exposing the payout issue went public, Zomato did respond but once again with a generic reply. The platform commented,

“Hi there, we understand your frustration. Please DM us your restaurant ID so that we can look into this for you and assist you further.”

Hi there, we understand your frustration. Please DM us your restaurant ID so that we can look into this for you and assist you further.

— Zomato Care (@zomatocare) September 21, 2025

This response did little to solve the problem or show any genuine intent to address the concerns raised. Furthermore, what is worth noting is that this is not the first time restaurant owners have exposed such practices by Zomato. However, what makes this case alarming is that despite making actual sales, the final payout came to zero, something that sets this incident apart.

Just imagine, working tirelessly, preparing orders, handling customers, paying staff, and still ending up with no earnings at all. That is exactly what happened here, and it highlights a deeply concerning side of how the platform functions.

This is not just one person’s problem, it reflects the larger challenges faced by small restaurants depending on delivery apps for survival. Instead of copy-paste replies, Zomato must come forward with real solutions.

Restaurant India

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