A Zomato customer recently took to social media platform X to highlight a bizarre menu listing. The screenshot showed a dish named “veg chicken handi”, which the user claimed was misleading and confusing. The unusual mix of “veg” and “chicken” in one dish was bound to caught anyone’s attention, as it did. Zomato later responded to it.
Zomato user flags confusing ‘Veg Chicken Handi’ menu, shares screenshot on X
A Zomato user named Nikesh Kumar took to social media platform X to point out a strange menu listing he came across on the food delivery app. The dish, listed under a restaurant as “Veg Chicken Handi”, left him puzzled as it carried both “veg” and “chicken” in the same name. Calling it misleading, he decided to raise the issue publicly by tagging Zomato and news outlet Aaj Tak in his post.
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Nikesh also shared a note along with a screenshot of the menu item to highlight the error. His post read,
“Hello @zomato, what’s going on here? How can something be Pure Veg and still called Handi Chicken? This is not innovation, this is pure confusion. Please fix your menu checks. #Zomato @aajtak.”
The bizarre menu was from an outlet named ‘Veer Ji Malai Chaap Wale’.
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The screenshot of ‘Veg Handi Chicken’ meal attached to his post further supported his claim.
Have a look at the whole tweet
Hello @zomato, what’s going on here? 🤨 How can something be Pure Veg and still called Handi Chicken? This is not innovation, this is pure confusion. Please fix your menu checks. #Zomato @aajtak pic.twitter.com/4uoRWGTZXa
— Nikesh kumar (@Nikeshk75818888) August 23, 2025
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Zomato Responds to Customer’s Concern
Without further ado, Zomato replied to Nikesh Kumar’s post in the comment section. However, the response came across as rather substandard and routine. Zomato wrote,
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“Hi Nikesh, this is a matter of serious concern for us as well. Please help us with the restaurant location via DM, and we’ll take this up right away.”
Instead of offering a clear explanation about the confusing “Veg Chicken Handi” listing, the reply sounded like a standard customer service message.
Check it out,
Hi Nikesh, this is a matter of serious concern for us as well. Please help us with the restaurant location via DM, and we’ll take this up right away. https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) August 24, 2025
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Why clear Veg and Non-Veg labels matter in India
Mixing up veg and non-veg labels can be a very sensitive issue in India, where food choices are deeply tied to culture, religion, and personal beliefs. Even a small error like calling a dish “Veg Chicken Handi” can create confusion, hurt sentiments, and lead to mistrust between customers, restaurants, and food delivery platforms like Zomato. Such mistakes may seem minor but can easily escalate into bigger controversies.
That’s why it is important for restaurants to carefully design their menus, for platforms like Zomato to strictly monitor listings, and for customers to remain alert while placing orders. Clear labeling and strict checks can prevent misunderstandings and ensure that people’s dietary preferences and beliefs are respected.
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What are your thoughts on this ‘Veg Chicken Handi’ menu offered on Zomato? Do share your thoughts via the comments below.
