The rise of food delivery services has changed the way we dine and dine out. While people preferred to go to restaurants to eat something outside earlier, people now just order anything from anywhere with smartphones in their hands. However, as their dominance increased, these food delivery services came up with increasing mistakes and decreasing accountability. Every day new food mishap stories pop up on internet that make us think about the reliability of these services.
However, the recent one will boggle your mind. Despite sending the wrong order, renowned food delivery Zomato asked customer the most expected thing.
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Zomato sends the wrong order to Hyderabad student
Recently, Zomato sent Ananya, a Hyderabadi student, the incorrect meal order. While this seems to be another food delivery mishap, what really added peculiarity to the scenario was Zomato’s reaction. It all began when Ananya used the Zomato app to order chicken manchuria and ended up getting chicken 65 instead.
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Angry at the confusion, she contacted Zomato’s customer support, which has gotten increasingly difficult to deal with since Zia, the AI chatbot, was introduced. Even though she was able to get in touch with Syeda, the representative, her problem remained unresolved. What most enraged her was Syeda’s reply after a five-minute pause. Syeda’s reply said:
We request you to please have it… we are sure you will love it.
Sharing the screenshot of the chat, Ananya wrote,
Average zomato experience
average zomato experience pic.twitter.com/8EcoP9SN1P
— ananya🍉 (@ananyapotatoe) October 14, 2024
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How did Zomato react to the incident?
Reacting to the above-mentioned post, Zomato apologized for their mistake and ask for more details. In their reply, Zomato wrote,
Hi Ananya, we’re truly sorry for the trouble you have faced. This is not the kind of experience we ever wanted for you. Shoot us a DM with your registered phone number/ order ID, and we’ll get things sorted at the earliest.
Hi Ananya, we’re truly sorry for the trouble you have faced. This is not the kind of experience we ever wanted for you. Shoot us a DM with your registered phone number/ order ID, and we’ll get things sorted at the earliest. https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) October 15, 2024
How did people react to the incident?
The interaction has generated a lot of discussion on the social networking site, where it currently has over 500K views and 15K likes. While many people took it hilariously, others highlighted the degrading quality of customer care services. Have a look at some of the responses:
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Zomato you need to eat pakoda with L if this is how will reply 💀
— NIKHIL MISHRA (@D3vilsCall) October 14, 2024
Better than asking for photos of missing items 🥲
— Shivam (@Scmmishra) October 14, 2024
Zomato customer care is a joke. Scammers at best. I’ve switched to Swiggy.
— Atharva Deosthale (@athudeosthale) October 14, 2024
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Zomato rep on hearing that you want a refund: pic.twitter.com/jLRufWU9fH
— Firas D (@firasd) October 14, 2024
I stopped using Zomato when Rider was running around in the city for 4 hours with my order! And CS was like wait for 15 mins more!
— TandooriNights (@Atmanirbharr) October 14, 2024
What do you think about this food delivery mishap? Do share your thoughts with us in the comment section of this article.
