Vistara Responds After Man Claims Airline Left His Blind Mother In An Empty Flight

The development of aviation and the creation of airlines have revolutionized how people interact, communicate, and do business worldwide. It is crucial to promoting international travel, commerce, tourism, and economic expansion. Airlines play a critical role in connecting distant areas, nations, and continents in our increasingly linked world. They facilitate international trade, business, and diplomacy by lowering the time and effort needed for travel abroad.

They eliminate geographic barriers and foster world peace by allowing individuals to stay in touch with loved ones who live far away. While airlines contribute significantly to society, they are increasingly under fire for their inadequate facilities and services.

Similarly, a recent incident involving Vistara Airlines received a significant amount of attention online. It began when an Instagram user voiced fury about the treatment of his blind mother on a flight. His post, which was written 22 hours ago, accused the airline of ignoring its duty to accommodate people with disabilities. The incident sparked a wave of responses from others who shared similar shocking experiences with the airline.

An Instagram user accused Vistara Airlines of bad treatment of his mother.

An Instagram user named Ayush Kejriwal described the worrying event that occurred on his mother’s August 31 journey from Delhi to Kolkata in his Instagram post. In his post, Ayush wrote,

“@vistara Airlines , how could you put my blind mother in danger like this?! Are you not responsible for taking care of disabled passengers who are left under your supervision and assistance whilst travelling?! SHOCKING! #vistaraairlines #vistara”

Vistara Airlines apologized to Instagram users over the incident.

In response to Ayush Kejriwal’s message, Vistara Airlines apologized and expressed sincere regret for the incident. They underlined their dedication to providing excellent service and client safety and urged him to supply case reference numbers and booking information so that they could look into the matter further. In a reply, Vistara wrote,

“Hi Ayush, we deeply regret to learn about your recent experience with us. At Vistara, we hold ourselves to the highest service standards, and it upsets us to hear that we fell short of your expectations. Please be assured that we prioritize the well-being of our customers and their safety and security are of top priority for us. Please DM us the case reference numbers and booking details. Thanks, Aishwarya”

Nevertheless, the airline’s social media reaction sparked a barrage of criticism from users who called it “shameful” and accused Vistara of failing to effectively address passenger concerns. Numerous individuals complained about the airline. As one user wrote, “This is sad. They gotta atleast give an explanation” while another commented, “Thats terrifying.. How can they be irresponsible like this.”

 

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A post shared by Ayush Kejriwal (@designerayushkejriwal)

Many also noted incidents of rudeness and insensitivity in their own terrible personal experiences.

Prior to this, one Twitter user criticized Vistara Airlines, alleging that the company required a “cremation center receipt” when requesting a booking reschedule. These occurrences highlight how crucial it is for airlines to be accountable and protect passengers’ rights. It led to calls for higher customer service standards and responses.