IndiGo Responds After Passenger Shares Photo of Broken Luggage

It is the utmost responsibility of every airline to ensure a smooth and satisfactory travel experience for passengers. Satisfactory travel primarily includes the careful handling of its passengers’ luggage. However, for a good long time, IndiGo airline is failing to provide this requirement. Recently, a woman shared her unsatisfactory experience as she shared photo of her damaged luggage.

IndiGo passenger expressed disappointment after she received damaged luggage

Improper handling of luggage becomes a great cause of inconvenience and frustration to travelers. By prioritizing the safe handling of luggage, airlines can exempt themselves from such happenings. However, IndiGo could not do so.

A disappointed IndiGo passenger, Shrankla Srivastava, took to social media to express her frustration after discovering her damaged luggage upon arrival from Bengaluru to Delhi. In a sarcastic post directed at the airline, Srivastava thanked IndiGo for their apparent “care” of her luggage, highlighting the irony of the situation.

Shrankhla Srivastava/Twitter

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She took to social media platform X (formerly known as Twitter) and wrote as we quote,

“Dear @IndiGo6E, Thank you for taking care of my luggage.”

Here have a look at her post

Dear @IndiGo6E ,
Thank you for taking care of my luggage 🙂 pic.twitter.com/LdgSHjWA1J

— Shrankhla Srivastava (@shrankhla3) March 23, 2024

Here’s how IndiGo reacted to the incident

Following the widespread attention garnered by Shrankla Srivastava’s viral post, IndiGo swiftly responded with an apology, expressing regret for the inconvenience caused. In their message, the airline assured Srivastava that they would investigate the matter and requested her patience while they looked into the issue further.

The airline wrote as we quote,

“Hi, we sincerely regret the inconvenience caused. We request you please allow us some time to check. We’ll connect with you. ~Mousmi.”

Check it out,

Hi, we sincerely regret the inconvenience caused. We request you please allow us some time to check. We’ll connect with you. ~Mousmi

— IndiGo (@IndiGo6E) March 23, 2024

Here is how netizens responded to the viral post

@airindia did this with mine and the shameless airlines haven’t yet provided the compensation and it’s been 3 months

I hope you receive compensation on time pic.twitter.com/X06uwqw8hd

— K3v (@k3v1nkn0w5) March 23, 2024

Never use hard shell luggage in India

— Mukesh (@mikejava85) March 24, 2024

Mean while at Japanhttps://t.co/kyJI6JRRHX

— Hardik (@Hardik_Oza) March 24, 2024

IndiGo destroyed my American Tourister wheels on the Mumbai Bangalore Sector, for them destroying luggage is a norm, I have seen their baggage handlers putting luggage into the aircraft, they are least bothered, everyone can see if they are sitting on the opp side of the gate.

— philiposejohn (@philiposejohn) March 26, 2024

For an additional Rs 600 only, @IndiGo6E will take proper care of your luggage.

— Saurav Nagar (@sauravnagar0404) March 23, 2024

@IndiGo6E Indigo gave me a meagre INR 2000 voucher for severely damaging my brand new samsonite luggage worth 16k but they regretted the inconvenience caused to me. So it should be ok?

— shashiAI (@ShashiBit07) March 26, 2024

Seems like this is not the first time that passengers had an unsatisfactory experience in the IndiGo airline.

Actor Siddharth Jadhav also experienced similar incident while traveling via IndiGo

Actor Siddharth Jadhav expressed frustration after his luggage was damaged during an IndiGo flight from Mumbai to Goa. In a sarcastic Marathi video, he highlighted the poor condition of his luggage, noting that only the handle remained intact.

Thnx @IndiGo6E pic.twitter.com/ZHqR41EcRO

— SIDDHARTH JADHAV 🇮🇳 (@SIDDHARTH23OCT) March 13, 2024

The airline responded to him saying,

Mr Jadhav, we regret to learn about your damaged luggage. We would like to address this matter promptly. Could you kindly DM us your contact number and a convenient time for us to speak with you? ~Prabh https://t.co/xcJPAig2qK

— IndiGo (@IndiGo6E) March 13, 2024

What are your thoughts on this? Do you think the service by IndiGo airline is degrading day by day? Do share your thoughts via the comments below.