Air India Responds After Woman Gets Chicken In Veg Meal She Ordered On Flight

Founded as Tata Airlines in 1932 and relaunched as Air India in 1946, Air India is a venerable symbol of India’s aviation heritage and expertise. Always bagged with a wealthy legacy, it has continuously built international ties throughout the years. The airline, due to its vast network, connects India with a wide range of foreign locations.

Air India always maintains an important place in the aviation industry and is well-known for its kind welcomes and uncompromising dedication to the safety and well-being of its passengers.

Notwithstanding its stellar reputation, the airline has recently come under fire. It is all because, in recent times, many unhappy passengers have started posting their grievances on several social networking sites. Different kinds of passengers complained about different kinds of problems.

Moreover, incidents involving disruptive conduct from both patrons and staff have drawn notice, severely damaging the airline’s reputation. However, the most frequently heard problem is poor food quality. There have been complaints, especially over what some customers feel is a decrease in the quality of the food served on flights.

Twitter

Air India passengers receive chicken instead of vegetarian meal

Recent events have added to the growing list of grievances lodged against Air India. However, the recent incident will leave everyone shocked. Recently, one customer voiced dissatisfaction upon getting a vegetarian dinner that included chunks of chicken. Veera Jain, a passenger scheduled to fly from Calicut to Mumbai on Air India Flight AI582, highlighted her displeasure with the airline’s service.

At first, she was upset by the one-hour delay in the flight’s departure. However, she was subsequently surprised to find chicken chunks in her vegetarian dinner.

Taking to X (formerly Twitter) on Tuesday, Jain shared her experience:

“On my @airindia flight AI582, I was served a veg meal with chicken pieces in it! I boarded the flight from Calicut airport. This was a flight that was supposed to take off at 18:40 pm but left the airport at 19:40 pm.”

On my @airindia flight AI582, I was served a veg meal with chicken pieces in it! I boarded the flight from Calicut airport. This was a flight that was supposed to take off at 18:40PM but left the airport at 19:40PM.
Details-
AI582
PNR- 6NZK9R
Seats- 10E, 10F#AirIndia pic.twitter.com/LlyK6ywleB

— Veera Jain (@VeeraJain) January 9, 2024

Jain reported the issue to the cabin supervisor, who apologized and acknowledged that multiple passengers had raised similar complaints. In spite of this, Jain saw an absence of proactive efforts to notify fellow travelers who prefer vegetarian meals.

My friend missed her train that was at 23:00 PM from Mumbai to Ahmedabad. We booked it as the flight was supposed to land in Mumbai from Calicut at 20:40PM!

— Veera Jain (@VeeraJain) January 9, 2024

Beyond the in-flight event, Jain reported that her buddy missed a train from Mumbai to Ahmedabad that was scheduled at 23:00 PM since they had booked it based on the anticipated arrival time of the Mumbai aircraft.

First the delay, then the non-veg in my vegetarian meal. This is highly disappointing and it has hurt my sentiments. I ask Air India to take strict action on its catering services and delays.

— Veera Jain (@VeeraJain) January 9, 2024

Jain expressed her dissatisfaction and requested Air India to fix delays and take stringent measures regarding its culinary offerings. She also suggested that other passengers carefully inspect the food they are served while flying. Many people condemned the airline for offering non-vegetarian cuisine in a meal that was labeled as vegetarian after reading her message.

And I would suggest everyone- Please check thoroughly what you consume on a flight. After two extremely delayed flights (Mum-Kozhikode on 4th Jan and return on 8th Jan) and nonveg served I have lost trust in all of the airline food now. #AirIndia

— Veera Jain (@VeeraJain) January 9, 2024

The tweet was soon viral and received various kinds of reactions.

Air India responds to allegations of chicken in vegetarian meal

Later, the woman received a response from Air India, asking Jain to remove the post. They also asked Jain to send a direct message with the information posted on the X (previously Twitter) to avoid privacy problems.

Dear Ms. Jain, we request you delete the asked details from the open tweet ( to avoid misuse ) and share the same with us via DM ( https://t.co/12Zkg5wzrb ) along with your PNR.

— Air India (@airindia) January 9, 2024