Air India is renowned for being India’s prestigious national carrier. It has a long history in aviation, dating back to its founding as Tata Airlines in 1932 and its eventual rebranding as Air India in 1946. The airline is renowned for its dedication to the comfort and safety of its passengers. Not only that, but it has also built a web of ties connecting India with foreign locations.
However, despite having a distinguished past, Air India has recently come under fire because of complaints made by the public on social media. Some negative comments have surfaced, with complaints about the airline’s in-flight amenities being highlighted in particular. Concerns over the quality of food served onboard have emerged as a significant point of contention among travelers, contributing to dissatisfaction.
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In addition, reports claiming misbehavior involving both passengers and airline employees have surfaced. Interestingly, these criticisms have not come only from members of the public; several well-known individuals, including celebrities, have publicly voiced their dissatisfaction with Air India’s offerings. Among them is the well-known Bollywood actress and esteemed sports anchor, Mandira Bedi. She recently raised concerns regarding the airline’s customer care standards.
Mandira Bedi voiced dissatisfaction with Air India’s customer care services
Mandira Bedi recently took to social media on Thursday, January 4, to fiercely vent her dissatisfaction with Air India’s poor customer service. Bedi expressed her disappointment and went into detail about her repeated attempts to get in touch with an Air India service executive. In his X post, she wrote,
“OMG @airindia get your act together! 6 calls to get through to Flying Returns on Sunday. With no call back as promised. And today 4 calls. And I still can’t get to speak to a service executive. If I didn’t have a ton of miles to use I would NEVER call you. Crappiest service that I have EVER experienced. Absolute 0/10.”
Her now-deleted post soon went viral and got many reactions, echoing the same sentiment.
Air India reacted to Mandira Bedi’s complaint
On seeing the matter getting out of hand, Air India swiftly replied to Bedi’s grievance, stating,
“Dear Ms Bedi, we appreciate your time and feedback regarding your booking experience. Your input is valuable, and we will promptly share it with the relevant team for review and necessary action. Please feel free to reach out via dm if you require any assistance in the future.”
Dear Ms. Bedi, we appreciate your time and feedback regarding your booking experience. Your input is valuable, and we will promptly share it with the relevant team for review and necessary action. Please feel free to reach out via dm if you require any assistance in the future.
— Air India (@airindia) January 4, 2024
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In another post, Air India wrote,
“Dear Ms. Bedi, we regret to note your experience. Let us quickly connect with you for assistance.”
This interaction comes amidst a trend where public figures like actress Richa Chadha have taken to social media to express dissatisfaction with services from travel agencies and airlines like MakeMyTrip and Air India. Following an unplanned flight cancellation, Chadha warned her followers not to use these companies, branding them as “scamsters” and “saste (cheap) cheats.”
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