Anand Mahindra’s Response Wins The Internet After A Man Criticizes Mahindra Vehicles & Services

Anand Mahindra, the Chairman of Mahindra Group, is not just celebrated for his business acumen but also for his engaging presence on social media. Known for his ever-amazing tweets, he often wins hearts with his thoughtful and humorous responses. Recently, an X user took to the platform and criticized Mahindra vehicles and services. In his signature style, Anand Mahindra responded with a top-notch reply that has left netizens in awe.

Man Criticizes Mahindra Vehicles with a Harsh Tweet

Recently, a man named Sushant Mehta took to X (formerly Twitter) to openly criticize Mahindra vehicles and services. In a lengthy tweet, he voiced his concerns about ground-level issues like service centers, spare parts, and employee behavior.

Not just this, he even called the company’s car designs “gobar kinda designs” and an “eyesore.” In his view, the Mahindra Be6e was no exception. He then went on to compare Mahindra unfavorably with competitors like Hyundai, questioning the design team’s taste and expressing disappointment in the brand’s overall reliability and quality.

Have a look at the screenshot whole tweet made by him on 30th November, which is now deleted. It was shared by Anand Mahindra, himself.

This harsh critique stirred significant reactions online. However, Anand Mahindra, known for his calm demeanor did not shy away from giving a response.

Anand Mahindra gives a top-notch reply to the man who criticized Mahindra Vehicles & Services

Despite the harsh tone of the post, Anand Mahindra handled the situation with remarkable composure and chose to respond thoughtfully. In his reply, Anand Mahindra acknowledged the criticism and thanked Sushant for voicing his concerns. Sharing a screenshot of the post, he admitted that the company still had a long way to go but also emphasized the significant progress they had made.

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He recalled the early days of the Mahindra Group’s journey and wrote,

“When I joined the company in 1991, the economy had just been opened up. A global consulting firm strongly advised us to exit the car business since we had no chance, in their view, of competing with the foreign brands that would enter. Three decades later, we are still around and competing fiercely. We have used all the surrounding cynicism, scepticism—and even rudeness, as in your post—to fuel our hunger to succeed.”

In his tweet, he also added a line from Robert Frost’s poem Stopping by Woods on a Snowy Evening, saying,

“Yes, we have miles to go before we sleep.”

By writing so, he further acknowledged that there was no room for complacency and reiterated the company’s commitment to continuous improvement.

He concluded his Tweet by saying,

“But thank you for feeding the fire in our bellies….”

Have a look at the whole tweet made by him,

You’re right, Sushant.

We have a long way to go.

But please consider how far we have come.

When I joined the company in 1991, the economy had just been opened up.

A global consulting firm strongly advised us to exit the car business since we had no chance, in their view, of… pic.twitter.com/xinxlBcGuV

— anand mahindra (@anandmahindra) December 1, 2024

Sushant Mehta further made another tweet giving the reason why he deleted his earlier tweet

Sushant Mehta shared that he deleted his tweet criticizing Mahindra vehicles after receiving a call from the company’s marketing team, which left him questioning the professional handling of customer data.

While he appreciated their promptness in addressing potential concerns, he found it unprofessional to use contact details from a booking record instead of directly reaching out on the platform.

He clarified that his critique stemmed from a desire for Indian brands to deliver niggle-free products comparable to global standards and expressed admiration for some Mahindra models like the Thar.

I deleted the mahindra tweet which I expressed my views about advising anand mahindra ji about my ranting on their product experience during my research, my views about looks, sorting basic niggles and customer experiences first, observed during my research after booking one last…

— Sushant Mehta (@SkyBarrister) December 1, 2024

Here is how netizens reacted to the top-notch response of Anand Mahindra

What a heart-warming reply Anand ji. Way to go❤️🇮🇳. India needs to support such level-headed properietors and brands with grit and iron will. Thar, Scorpio, Bolero, XUVs would remain an inseparable of a rural and urban Indian. For posterity.

— Rohan Dua (@rohanduaT02) December 1, 2024

This tweet is a session in itself on how to take criticism constructively, have a healthy discussion & how to take it in a positive direction-completely immaterial of how did it begin!
Brilliant indeed.👏🏼👏🏼

— Dr. Priyanka Shukla (@PriyankaJShukla) December 1, 2024

Great lesson in how to respond to angry customers.
This only comes from highest level of customer orientation and commitment to the purpose.

— D Prasanth Nair (@DPrasanthNair) December 1, 2024

It is heartening to see you take the criticism to fuel the hunger. Having been an automotive enthusiast since I was probably 5, when my Mother would sketch cars for me, a skill I would then hone but bring told that I could never be a designer because I was bad at physics, I still…

— Vin Nair “\V/” (@vinsinners) December 1, 2024

Classy response !!! @anandmahindra

— Tejeshwi Sharma 🇮🇳 (@tejeshwi_sharma) December 1, 2024

It is easier to criticise. But someone looking for improvement than he should advise the way forward to achieve that.

In my opinion Mahindra has done wonderfully and exceptionally well. India’s own brand. @makeinindia @anandmahindra

— नीरज कुमार गर्ग। Niraj Kumar Garg 🙏 (@NIRAJKUMARGARG) December 2, 2024

What are your thoughts on the response made by Anand Mahindra? Do share your thoughts via the comments below.