Amazon User Complains To Civil Aviation Instead Of Consumer Affairs, Gets Unexpected Reply

Today, customer service is the public face of any business. After all, customer service representatives deal with clients on a daily basis. They are proactively promoting business, solving issues, and cultivating wholesome connections.

Companies get a lot of advantages when customer service is given first priority, including more devoted clients, more favourable evaluations, and more profits. That is why emphasising customer service is crucial.

Unfortunately, not all companies understand that providing excellent customer service is more crucial than they may believe in today’s environment of intense competition. Poor customer service is the single most significant source of consumer annoyance, especially when it comes from a well-known and established company.

Even though the majority of large corporations have their own customer service divisions, there are frequent complaints about the impolite behaviour of customer service representatives. Many times, these customer care services didn’t even provide us with a perfect solution.

While I would like to mention that this is not the whole customer service representatives’ fault, the companies are more to blame for this mismanagement. Many customers even become rude and arrogant while talking with representatives, despite knowing the fact that they are not actually responsible.

But it is also the company’s responsibility to protect its employees’ rights.

That’s why, these days, social media has proven to be a significant platform for people to share their difficulties in public. There are several reasons why it is now so popular to post problems online. Since the company’s reputation is always on the line, it is quicker and nearly ensures a resolution to your issue.

But occasionally, things go awry in this too. A similar incident recently happened when an Amazon user’s complaint attracted lots of reactions on various social media platforms. And the reason behind this might make you giggle. So, without any further ado, let’s find out what actually happened:

An Amazon user wrongly tagged the account of Civil Aviation instead of Consumer Affairs in his tweet

On Wednesday, a user’s complaint against the online retailer Amazon started a laughing outbreak on Twitter. Ankur Sharma, a user, stated that the price of the 11-inch tablet was never Rs. 1,76,900, as reported on the website, as they sold it with a 62% discount for Rs. 67,390. He shared a screenshot showing the iPad Pro 11-inch on sale on the platform.

In his tweet, the user said,

“@amazonIN iPad Pro 11 inch was never of Rs 1,76,900. @MoCA_GoI pl take action for unfair trade practices”

@amazonIN iPad Pro 11 inch was never of Rs 1,76,900. @MoCA_GoI pl take action for unfair trade practices pic.twitter.com/GiY0H21eXL

— ankur sharma (@ankushar) September 14, 2022

But this is where he made a mistake, as he tagged the Ministry of Civil Aviation in the post rather than the Ministry of Consumer Affairs. Unexpectedly, the Ministry of Civil Aviation replied to the tweet and stated that it was unable to assist. The ministry tweeted,

“We intend to help, but we are busy providing affordable air travel to India. #SabUdenSabJuden”

We intend to help, but we are busy providing affordable air travel to India.#SabUdenSabJuden https://t.co/ogDImlINJe

— MoCA_GoI (@MoCA_GoI) September 14, 2022

Following the Ministry of Civil Aviation’s remark, Amazon responded to the consumer, requesting further information regarding his grievance. Amazon said,

“Thank you for flagging this. Kindly help us with the link of the product you’re referring to, so that we can get this reviewed by our concerned team internally.”

Thank you for flagging this. Kindly help us with the link of the product you’re referring to, so that we can get this reviewed by our concerned team internally.

-Hassan

— Amazon Help (@AmazonHelp) September 14, 2022

The MoCA’s involvement may or may not have resolved the user’s problem with Amazon, but it did start a discussion about the purportedly “expensive pricing.” The Ministry’s tweet also triggered a laughter riot on the social media site, with many people seeing the humour in it.

However, many individuals also find it upsetting when the ministry downplays a person’s issue. As a result, many people also criticised the ministry’s response in the comment section.

What do you think about the ministry’s reply?