‘Aap Akeli Rehti Hai?’: Rapido Responds After Woman Shares Driver’s Inappropriate Personal Messages

The growth of cab-hailing services has changed the way of commuting in India as well as abroad. The app-based platforms such as Uber, Ola, and Rapid have become everyone’s go-to mobile apps, where people are getting rides at the click of a finger. Such platforms provided several features, including tracking, fare estimation, information regarding drivers, and several payment modes. The ease of booking rides via such platforms is undeniable. However, as the industry has expanded, it has also encountered a range of challenges.

Several safety concerns regarding passengers, issues related to data privacy, surge pricing, and others have surfaced over time.  Several incidents have highlighted the darker side of these services, raising questions about background checks and grievance redressal mechanisms. In a recent case involving Rapido, a Ghaziabad woman alleged that a driver sent her inappropriate messages after the ride. As a result, the whole incident created a stir on social networks. Now, the company has also responded to the incident.

Rapido driver sends inappropriate messages to customer

A case has emerged in Ghaziabad where a woman has made a complaint against a Rapido bike taxi rider for sending her inappropriate messages even after the ride was completed. In her Instagram post, a woman known as Anushka posted a screenshot of her conversation with the rider as well as a video recording of her travel day.

The caption on the video starts with “Rapido bike book kar leti hoon, kya hi ho jaayega” (I’ll just book a Rapido bike, what could possibly go wrong?), which is then followed by “Ho gaya” (Well, this happened).

According to the screenshots, after the rider dropped her, he had contacted her, writing, “Pehchaana nahi? Abhi toh drop karke aaya hoon” (Didn’t recognize me? I just dropped you).

When she asked if he was the driver for Rapido, he replied that he was and made some comments about how cute she looked and “Traditional mein achchi lag rahi thi” (looked nice in traditional clothes).

Further messages from him contained an inquiry about her age and if she lived alone, along with suggesting that they meet the next day at 4 pm. Annoyed with his messages, Anushka blocked him immediately thereafter.

Have a look at the original video

 

View this post on Instagram

 

A post shared by Anushka_Official☀️ (@aanu_shka3)

How did Rapido respond to the allegations?

Following the post, Rapido issued a public apology in the comments section, condemning the driver’s behavior. The company stated,

@aanu_shka3 Hi, we sincerely apologize for the captain’s unethical behavior. This is completely unacceptable and does not reflect the service standards we aim to provide.

The company assured that it would look into the matter and take appropriate steps against the individual involved. It further added,

Please share your registered mobile number and ride ID via DM so we can investigate this on a priority and take strict necessary action.

How did netizens react to the incident?

The issue soon became a trending topic on social media,  with many women opening up about facing similar instances.

However, many people started getting skeptical about the authenticity of the conversation. People started asking how every complaint may have a similar kind of chat.

What do you think about this incident? Do share your thoughts with us in the comment section of this article.