The emergence of e-commerce has significantly changed the way people make purchases. By providing unmatched accessibility, ease of use, and a wide selection of goods at the touch of a button, e-commerce has permanently changed our lives. This change has been further aided by websites like Flipkart and Amazon. These websites enable customers to purchase a wide variety of products from the convenience of their homes.
Even though this ease is appreciated, there are times when it presents difficulties, particularly when it comes to customer service. A recent incident involving a customer’s complaint against a Flipkart delivery person serves as an example of how the convergence of technology, logistics, and human interactions within the e-commerce ecosystem has led to situations where customer expectations may not always match the service received.
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Flipkart delivery boy reacted rudely to the customer’s father
A Twitter user, identified as @gharkakabutar, recently shared an unsettling encounter her father had with a Flipkart delivery person. In a post from December 21, she said that her father was having trouble locating the OTP needed for the delivery. What is more shocking is that it caused the delivery person to act irritatedly. The individual who delivered the package allegedly said, “Kuch aata nahi hai toh order kyun karte ho!”
The incident made her decide not to make any further purchases from Flipkart as a result of the improper behavior. Taking to Twitter, the twitter user wrote,
“Dad ordered something from Flipkart and he wasn’t able to find the otp on his phone so the delivery guy got angry at him and said “Kuch aata nahi hai toh order kyun karte ho!” Never ordering anything from them again. This is not how you talk to customers.”
Dad ordered something from Flipkart and he wasn’t able to find the otp on his phone so the delivery guy got angry at him and said “Kuch aata nahi hai toh order kyun karte ho!” Never ordering anything from them again. This is not how you talk to customers.
— Deity (@gharkakabutar) December 21, 2023
The post went viral right after, with more than 100,000 views, close to 2,000 likes, and a barrage of comments criticizing the occurrence. A number of people commented on the post and shared their opinions. One user emphasized the need to show consideration for the elderly and the need for common politeness in all interactions. Another criticized the widespread prevalence of the inclination to minimize others, regretting that it had occurred to their father.
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Still, perspectives differed about who should take responsibility in these situations. There were others who strongly proclaimed their intention to not make any further purchases from Flipkart as a result of the incident, while others said the company shouldn’t be held responsible for the actions of its third-party delivery partners.
Flipkart reacted to the whole controversy
In response to the accusation, Flipkart entered the comments area and expressed apologies for the executive’s alleged misbehavior. To resolve the matter and guarantee the security of their Flipkart account, they recommended that the user send their order data via direct messaging (DM). Flipkart wrote,
“We take such incidents very seriously and are deeply sorry to hear about the executive’s misconduct. Give us a chance to fix this by sharing your order details via DM to keep your Flipkart account information safe.”
We take such incidents very seriously and are deeply sorry to hear about the executive’s misconduct. Give us a chance to fix this by sharing your order details via DM to keep your Flipkart account information safe. https://t.co/lE2Sm2ajfD
— FlipkartSupport (@flipkartsupport) December 21, 2023
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